A220 Customer Operations Specialist - Spécialiste des Opérations clients

Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer and more prosperous world.

Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world leader.

At Airbus Canada, our people work together to make mobility evolve around the world, one good idea after another. If you have a great idea, we have the environment for it to become a unique product or a great customer experience. Your ideas are our energy.

The jobholder will report to the A220 Head of Maintenance Services and Support at Airbus Canada, Mirabel, CANADA.

The jobholder will be responsible for providing customer operations support to the in-service A220 fleet, he/she will be in charge of treating or dispatch customer’s requests related to Maintenance Engineering topics and services, Parking, Storage and Return to Service solutions, Technical Publications (MRBR, AWL, MPD), and support to future Operators Entry into Service. He/She will apply knowledge of aircraft maintenance operations, maintenance planning, deviations, technical publications, maintenance program cycle to bring value to the A220 customer base.

Note: This position requires 30% availability for international travelling per year.

Your Working Environment:

The headquarters of the A220 Commercial Aircraft Programme is located in Mirabel, in the Greater Montreal area, close to the vibrant city of Montreal. Renowned for its peaceful and safe environment, the region offers a high quality of life for young professionals, experienced individuals, and families alike, perfectly balancing career opportunities with outdoor activities—making it a truly special place to live.

Because We Take Care of You:

• Financial Benefits: Competitive salary, annual bonus, group insurance plan, pension plan, and employee stock purchase plan.
• Work-Life Balance: Hybrid work policy (based on operational needs), on-site cafeteria, highly competitive leave/vacation policy.
• Health & Well-being: Employee Assistance Program (EAP), discount program, on-site medical service, public shuttle access between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Personal Development: Numerous growth opportunities and training options (a catalog of over 10,000 open-access e-learning courses to enhance your employability, certifications, accelerated development programs, national and international mobility).

At Airbus, we help you work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovation.

Your challenges :

• Support A220 customer queries via Tech Request answering on time and with quality.
• Coordinate and deliver Maintenance Engineering, P&S and RTS solutions securing the E2E process.
• Provide support to price definition strategy and alignment with other Airbus platforms.
• Maintenance Engineering focal for any new Entry Into Service process, including on-site visits.
• Act as stakeholder on behalf of Maintenance Engineering and support when required other internal departments (i.e. Marketing, Contracts, Sales)

As the ideal candidate :

Educational Qualifications:

• Experience in aircraft maintenance program, technical publications, in-service problems, maintenance engineering services
• Minimum 5 years experience in an aerospace setting
• Bachelor degree, Diploma, AME license or undergraduate degree
• Excellent presentation skills, both oral and written in English
• Asset: Knowledge in A220 maintenance program, maintenance planning, deviations, return to service and parking and storage solutions

Behavioural skills:

• Proof of professional communication, customer service oriented.
• Good coordination and interpersonal skills to engage with Customers, peers and internal stakeholders from other departments to secure deliverables on time and with quality.
• Resolute, adaptable, open-minded and flexible.
• Reliable Team player, clear, concise and comprehensive when reporting.

Please upload your resume in French and English.

The use of the masculine gender has been adopted for ease of reading and has no discriminatory intent.

Airbus Canada subscribes to the principle of employment equity and encourages women, aboriginals, persons with disabilities and members of visible minorities to apply.