Administrator - Operations - Creative Studio

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air travel.

The Administrator - Operations - Creative Studio plays a vital role in the day-to-day operation and delivery of the Creative Studio, coordinating projects, vendors, logistics, and operational processes across creative production, brand strategy, and space planning. Drawing on a practical understanding of creative operations and sound judgment within established frameworks, this person independently coordinates multiple workflows, adapts procedures to various situations, provides practical guidance to partners, and resolves low-to-moderate complexity operational issues from planning to implementation.

Responsibilities:

• Manage video production logistics, assessing needs and coordinating crew, travel, permits, locations, clearances, rentals, and production research for multiple projects.
• Assume responsibility for the administration and quality control of contracts, clearances, and production documents, identifying gaps and promoting timely completion.
• Manage post-production schedules, review cycles, version control, and client feedback, adapting workflows and balancing competing priorities to meet delivery deadlines.
• Administer the trademark process, including documentation, partner communications, agreements, approvals, and records, providing practical guidance on process requirements.
• Supervise print-related requests and advise internal partners and vendors on production requirements, options, and delivery aspects.
• Lead vendor quotation processes for print and production, analyzing requirements, defining scope, and facilitating vendor and cost decision-making.
• Establish and maintain standards for creative assets, templates, and project documentation to enhance governance, accessibility, and reuse.
• Manage shared resources, operational documentation, tracking tools, and team distribution lists, identifying and implementing process improvements.
• Manage the implementation of branding, signage, and decor across facilities and the lounge network, coordinating deliveries, vendors, production logistics, schedules, and on-site installation until work is complete.
• Collaborate with the Space Planning team to plan and administer brand and signage delivery in the lounge network, providing guidance on implementation requirements and resolving issues related to vendors, production, logistics, and installation.
• Assume responsibility for integrated tracking of schedules, deliverables, dependencies, and approvals for all assigned projects; assess impacts, recommend corrective actions, and secure stakeholder collaboration needed to continue work.
• Analyze and resolve low-to-moderate complexity operational and logistic issues by selecting and adapting established procedures; use escalation pathways to report significant risks and recommended measures.
• Manage financial and procurement processes of the Creative Studio, including vendor onboarding, purchasing, invoicing, payment tracking, expense reconciliation, and project expense record-keeping; investigate discrepancies and ensure compliance with established requirements.
• Supervise daily operations of the Creative Studio and workplace needs, advise employees and vendors, and collaborate with IT, Facilities, Procurement, and other corporate teams to resolve issues related to onboarding, equipment, access, and system permissions.
• Plan and administer travel and event logistics for meetings, workshops, employees, and vendors, exercising sound judgment to manage changes, exceptions, and urgent requirements.
• Administer movement, delivery, and tracking of Creative Studio production materials and assets, including shipping, courier services, documentation, and on-site warehousing, managing exceptions and ensuring accurate record-keeping.
• Design and implement more efficient working methods through simplified systems, automation, and self-service tools and resources; monitor effectiveness and recommend continuous improvements.

Qualifications

• Bachelor's degree, relevant certification, or relevant and proportional experience in project management, creative production, business administration, or a related discipline.
• At least three years of work experience.
• Progressive experience administering creative activities, production programs, or projects in a creative environment, with responsibility for well-defined processes and deliverables.
• Proven ability to independently manage multiple projects, priorities, and deadlines, exercise sound judgment, and ensure rigorous follow-up.
• Demonstrated skills in analytical thinking and creative initiative; experience in system design, process adaptation, and use of automation to improve efficiency.
• Experience managing external vendor relationships, production requirements, quotes, schedules, and deliverables, including providing practical guidance and resolving exceptions.
• Practical knowledge of invoicing, purchasing, procurement, and vendor processes; ability to investigate anomalies and apply established policies and procedures.
• Excellent written and oral communication skills, including the ability to explain detailed information, provide practical guidance, foster collaboration, and build successful relationships across teams and with external partners.
• Proficiency in Word, Excel, and project management tools; ability to create and maintain tracking tools, documents, and self-service resources.
• Demonstrated punctuality and reliability to support the overall success of the team in a fast-paced environment.

Preferred Qualifications:

• Bilingualism (French and English).
• Experience in printing, signage, facilities, or physical production.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications to build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.