Flight Attendant

Job Summary

Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined. The fleet type (Dash 8 or E195-E2) will be assigned by the company based on operational needs.

Duties & Responsibilities

• Ensure the safety and security of all passengers
• Effortlessly deliver friendly and attentive service to maintain passenger comfort
• Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
• Required to perform the physical duties of a flight attendant, such as lifting up to 50 lbs, standing for extended periods, and assisting passengers during emergencies
• Tactfully manage unforeseen operational and passenger situations
• Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience
• Exemplify the Porter Values
• Adhere to Porter's uniform and grooming standards at all times
• Develop and maintain a positive relationship with team members
• Actively participate in Porter's Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations; understand, comply with, and promote the Company Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Must hold a current, valid Canadian passport, or a current, valid international passport with a current US crewmember visa (C-1/D)
• Minimum of 19 years of age at time of employment
• Completion of secondary school
• Fluency in English and French is mandatory
• A minimum of 2 years of previous experience working with the public in a customer service role
• Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete the company background screening process
• Ability to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the position
• Must successfully complete a 5–6 week full-time training program with 100% attendance and passing all written and practical assessments
• Strong communication, teamwork and interpersonal skills are essential, along with a safety-sensitive mindset and ability to work unsupervised
• Must be able to work on a rotating reserve schedule that includes weekends, holidays, evenings, and overnights (schedules and days off are awarded based on seniority through an online bidding system)
• Must be prepared to report to the assigned home base airport within two hours' notice for flying duties

Location

Ottawa (Ottawa Macdonald-Cartier International Airport - YOW)