Reporting to the Manager, In-flight Services, the incumbent is responsible for ensuring the safety and well-being of Porter passengers while upholding the Flying Refined brand promise. The fleet type (Dash 8 or E195-E2) will be determined by the company according to operational needs.

Behavioral Competencies

• Safety conscious: Identify dangerous or potentially dangerous situations and take appropriate action to maintain a safe environment for self and others.
• Teamwork: Work collaboratively with others to achieve organizational goals.
• Passenger and customer service: Provide an unparalleled experience to internal or external customers (passengers).
• Sense of initiative: Proactively and persistently manage situations and problems by seizing opportunities that arise.
• Results-oriented: Focus efforts on achieving high-quality results in accordance with company standards.
• Communication focus: Listen and communicate openly, honestly and respectfully with different audiences, promote dialogue and build consensus.

Company description

Since 2006, Porter Airlines has been enhancing the economy class experience for every passenger by ensuring a warm welcome built on style, attention, and charm. Its fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including the Canadian coast-to-coast network, the United States, Mexico, the Caribbean, and Central America. Headquartered in Toronto, Porter Airlines is an official 4-star airline in the World Airline RankingsMD. Visit www.flyporter.com/fr-ca/ or follow @porterairlines on Instagram, Facebook and X.