Freight Agent - Customer Service - Part-time

Description

Work location: Moncton, NB, Canada (in-person)
Starting salary: $21.09/hour
Part-time Customer Service Agent: $2.50/hour premium
Department: Air Canada Cargo
Category: Unionized personnel (IAMAW)

Joining the Air Canada team means joining an iconic Canadian company. Are you passionate about reaching new heights, working as a team, and having the opportunity to make a significant contribution? Launch your career by joining our diverse and dynamic team, at the forefront of passenger air transport.

Important things to know

• This is a fast-paced call center position: You will work in a structured shift environment, operating year-round, including holidays. Flexibility and comfort with shift work are essential.
• Communication and focus are essential: You will need to be vigilant, collaborate effectively, and professionally manage difficult customer interactions.
• Good results lead to growth: Achieving goals and maintaining a positive attitude can open the door to new opportunities.

Main duties

• Provide exceptional customer service in the call center.
• Track shipments, perform WorldTracer transactions, and tasks for the Lost and Found department.
• Prepare files, ensure data entry, and manage customer interactions using various freight systems.
• Resolve customer complaints regarding lost, delayed, misrouted, or damaged shipments.
• Establish freight rates, routing, and shipping procedures, including reception and delivery.
• Use a cloud-based customer relationship management system to manage customer requests by phone and email.

Qualifications

• Experience in aviation and/or transport, an asset;
• Experience in tourism and hospitality, an asset;
• Excellent communication skills and ability to work with colleagues and clients by building strong relationships;
• Customer service oriented, organized, and excellent time management;
• Ability to work under tight deadlines, to ensure on-time departures, while ensuring safety at all times;
• Excellent computer skills and knowledge of Microsoft products, preferably;
• Punctuality and reliability to support the overall success of the team in a fast-paced environment;
• Candidates must be able to work shifts in a constantly active operational environment, including mornings, evenings, weekends, and statutory holidays;
• You must attend and successfully complete a mandatory full-time, paid five-week training program to retain your employment;

Benefits

• Financial benefits: Pension plan, Employee share ownership plan, Profit-sharing plan.
• Wellness and healthcare: Health, dental, and life insurance plans for you and your family (if applicable).
• Recognition: Shine, Air Canada's recognition program, allows you to acknowledge exceptional efforts.
• Travel privileges: A generous travel benefits program for you and other eligible individuals after you have accumulated twenty-eight (28) weeks of service. The program includes, but is not limited to, standby travel, discounts on hotel stays and car rentals, Air Canada Vacations discounts, and more.

Terms of employment

Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining any necessary work permits, visas, or other authorizations. Proof of eligibility must be provided prior to the start date.

Language requirements

Bilingualism (English and French).

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that values the unique contributions of our employees to the success of our company.

As an equal opportunity employer, we encourage the most diverse applications in order to build a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.