Customer Experience Agent

Description

We are currently looking for an enthusiastic, motivated, and goal-oriented individual to join our dynamic team!

Job Description

As a Customer Experience Agent, you will be responsible for providing high-quality customer service, in line with our philosophy, ensuring efficient and courteous aircraft arrivals and departures, and ensuring seamless communication and coordination between customers and online service agents. You will also assist customers with requested services such as refueling, catering, and securing hangar space, as well as accommodation and transportation, among others.

Requirements

Required experience and skills

• Experience with customer support.
• Must be comfortable in French and English, spoken and written.
  • • Reason: Contact with a clientele from another language than French, international clientele.
• Good writing and communication skills.
• Must demonstrate strong communication and interpersonal skills.
• Good knowledge of Microsoft Office and ability to adapt quickly to new technologies.
• Must be able to effectively manage multiple projects and tasks at the same time.
• Ability to work in a team.
• Must be available to work various shifts, including weekends and holidays.

Valued skills

• Demonstrates courtesy, discretion, and efficiency towards the customer.
• Demonstrates leadership through innovation in everything you do.
• Displays a passion for what you do and a willingness to improve.
• Is proactive and has a strong desire to complete tasks.
• Demonstrates personal and corporate integrity.

Conditions
Schedule to be defined

Benefits

Our offer

• Experienced and dynamic team!
• Competitive salary;
• Flexible schedule;
• Free parking;
• RRSP;
• 3 weeks of vacation after the first year of service;
• 5 personal leave days;
• Full range of social benefits