Naval Engineering Maintenance (NEM) Liaison

Location

Mill Bay - Squl'ew', Canada

Regulatory Compliance Requirements

• Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR.
• Requires a positive Controlled Goods assessment as you will have direct access to hardware, software, technology or technical data controlled under the Canadian Controlled Goods Program.
• Required to obtain and maintain a Security Clearance at the NATO Secret level.

Position Summary

Embedded within the Fleet Engineering Readiness (FER) section of the Royal Canadian Navy, this role serves as the primary point of contact between relevant coastal organizations for the iterative development of Arctic and Offshore Patrol Vessel (AOPV) and Joint Support Ship (JSS) fleet service schedules. The incumbent prioritizes deficiencies and manages their rectification schedule for all AOPV and JSS In-Service Support (AJISS) coastal platforms. As a representative of Thales on the AJISS Assignment Team (AAT), the role coordinates among all AJISS stakeholders for allocation, prioritization, disposition, and reporting of deficiencies from notification to closeout. Reporting to the Coastal Operations Manager, the incumbent tracks and reports on KPI metrics related to service delivery.

Key Areas of Responsibility

The role is responsible for:

• Acting as the main point of contact for FER, ensuring all deficiencies reported by ship staff are valid and assigned appropriate repair priorities.
• Coordinating FER priorities and managing workflow between FER and Thales-related activities.
• Being available on a rotational, 24/7 on-call basis (unless formally delegated) to respond to urgent requests from FER, MEPM(NC), and FMF.
• Resolving day-to-day issues arising from FER on all ships.
• Coordinating High Priority Requests (HPRs) and TRANREQs, facilitating communication to and from the ship.
• Reporting the status of Operational Deficiencies (OPDEF) as received from FER.
• Managing, tracking, and reporting on OPDEF rectification plans.
• Coordinating Material State Disclosure Conferences (MSDCs) Caveat A/B status for Thales‑responsible items.
• Arranging and facilitating progress meetings with FER as required.
• Representing Thales in the development of formation and fleet operational schedules (AOPVs and JSSs), ensuring balanced repair and maintenance efforts across the fleet.
• Scheduling and attending regular meetings with AJISS stakeholders to review ship schedules, including Short Work Periods and Docking Work Periods.
• Communicating all operational requirements and schedule changes from FER to appropriate Thales stakeholders.
• Tracking and reporting metrics used to inform KPIs related to service delivery and participating in the refinement of KPI definitions as needed.
• Representing Thales as a member of the AJISS Assignment Team (AAT) and attending regular AAT meetings to confirm work assigned to Thales.
• Liaising with other AAT members outside of scheduled meetings to facilitate timely decision-making for urgent defects.
• Preparing slides and attending the weekly NEM brief on the coast, representing Thales.
• Attending project meetings and providing ship status updates as required.
• Participating in recurring financial review meetings internally and with customers.
• Coordinating with other coastal liaisons to manage the Fleet Scheduling B2B process for AJISS.
• Promoting a culture of teamwork and collaboration across all levels within the customer organization, leveraging the Relational Contracting (RC) model and the RC AJISS Enterprise Charter.
• Identifying and addressing areas of concern within projects and Thales, and driving improvements through liaison with internal and external stakeholders.
• Updating documentation, procedures, and templates for AJISS as requested.
• Fostering a spirit of teamwork and unity within the department, supporting effective collaboration, cohesion, and success.
• Performing other project duties as assigned and preparing regular reports as required.

Health, Safety & Environment

• Comply with all relevant health, safety, and environmental (HS&E) legislative requirements, policies, procedures, and frameworks to prevent or minimize accidental exposure to self, colleagues, contractors, visitors, and the environment.
• Participate in the development and implementation of the Waterfront Safety Plan as required.
• Promote Thales's health, safety, and environmental programs by demonstrating HS&E leadership in a professional and supportive manner.

Minimum Qualifications

• Possess a minimum 3-year technical program diploma in a marine technical field offered by a recognized technical institute, or be certified as a technologist by a recognized provincial, state, or federal licensing body in a relevant field, or be certified to the QL-6B level of military technical training.
• Possess a minimum of 5 years of demonstrated technical professional work experience in the marine sector within the last 10 years.
• Strong interpersonal skills and demonstrated experience interfacing between various internal/external stakeholders.
• Strong organizational skills and ability to balance multiple priorities.

Preferred Qualifications

• A thorough knowledge of RCN deficiency reporting methodologies and experience with the evaluation and prioritization of defect repairs is preferred.
• Two years demonstrated experience within the last five years liaising with Coastal Authorities (FER) and Coastal Fleet Maintenance Facilities (FMFs) for scheduling and execution of work and trials during DWP and/or SWP is preferred.
• Experience with the Defence Resource Management Information System (DRMIS) is advantageous.
• Experience working within a defence environment with active defence force personnel.
• Strong computer literacy, with proven experience with Microsoft Word, Excel and PowerPoint.
• Strong understanding of federal and provincial safety regulations.

Special Position Requirements

Physical environment: Office or onboard naval ships alongside in harbor, or at sea; must meet all federal government requirements to access Canadian government facilities, including naval dockyards.

Travel: Occasional domestic or international travel will be required, which will include access to government facilities and assets, including naval vessels.

Customer location based or site visits: Required to visit shipyards and naval dockyards during Work Periods.

This role will be required to support on-call service — evenings and weekends may be required.

Compensation

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) $100,000–$125,000 CAD annually.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. Placement within the range depends on factors including career history, competencies, skills and performance, company salary budget, customer program requirements, and internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicant's protected status.

Recruitment process

Thales uses artificial intelligence–enabled tools as part of the recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the job requirements. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

Why Join Us?

Learn more about working at Thales (video available).

Benefits

• Company-paid extended health, dental, HSA, life, AD&D, short-term disability, cancer care program, travel insurance, Employee Assistance Plan and well‑being program.
• Retirement savings plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company-paid holidays, vacation days, and paid sick leave.
• Voluntary life, AD&D, critical illness, long-term disability.
• Employee discounts on home, auto, and gym membership.

Equity & Accommodation

Thales is an equal opportunity employer that values diversity and inclusivity. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise upon invitation. Accommodation information will be treated as confidential and used only to provide an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access, including eligibility for the Canadian Controlled Goods Program and ability to obtain a Canadian NATO Secret clearance.