Call Center Agent

Company Description

Be part of the journey!

Our mission is to be our customers' and our team's favorite airline.

Open-mindedness, care for others, intelligence at work, and above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is just the beginning.

Want to join us? You will have the opportunity to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

What we offer you

• A position primarily in telework, with all computer equipment provided. Regular visits to the office are to be expected;
• A base salary of $17.75/hr, boosted by performance bonuses and incentives.
• A guaranteed salary increase with the addition of proficiency for the South package.
• 3 weeks of vacation + 5 days off upon hiring.
• Immediate travel benefits: unlimited standby tickets, confirmed tickets, and exclusive discounts to create your best memories.
• A stimulating environment to develop your talent and build a rewarding career.
• A complete range of group insurance, an RRSP, and enviable travel privileges.
• An advantageous referral program: invite talented people like you and be rewarded!

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight modifications, etc.)
• Promote Transat products (e.g., seat selection, baggage, special services, insurance, etc.)
• Assist customers in navigating our websites.

• Provide exceptional service characterized by listening, empathy, and professionalism.

What we provide to you

• A schedule defined according to operational needs, confirmed in advance and adapted to your seniority and preferences.
• Personalized training and integration to master our products and systems. 2 to 3 days in person will be required for training and integration.
• Two options to work according to your lifestyle:
  • At the Montreal office, at 300 Léo-Pariseau, a stone's throw from Mount Royal Park.
  • In hybrid mode, according to your flexibility.

Qualifications

What we are looking for

• Comfortable with computer tools and various systems.
• Day shift: Variable schedule of approximately 37.5 hrs/week, 7 days a week, with the possibility of shifts between 7 am and 9 pm, according to preferences, availability, and seniority.
• Minimum of one year of call center experience.
• Experience in the travel industry is an asset.
• Recognized for your excellence in customer service.
• Bilingual (French and English, spoken and written).*
• Fluency in Spanish or Portuguese is an asset.

*A good command of French is required for positions in Quebec. The incumbent will need to communicate frequently in English, orally and in writing, with colleagues, customers, or other stakeholders, both in Quebec and internationally.

Additional Information

Ready to board? Send us your application now, a prime spot is waiting for you among us!

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Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to submit their applications. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can together meet your needs appropriately.