Call Center Agent

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and team.

Open-mindedness, caring for others, intelligence at work, and above all, a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on multiple occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring workspaces.

What we offer you

• A hybrid work position, with all computer equipment provided. Regular visits to the office are to be expected;
• A base salary of $17.75/hr, enhanced by bonuses and performance incentives.
• A guaranteed salary increase with the addition of competence for the South package.
• 3 weeks of vacation + 5 days off upon hiring.
• Immediate travel perks: unlimited standby tickets, confirmed tickets, and exclusive discounts to create your best memories.
• A stimulating environment to develop your talent and build a rewarding career.
• A comprehensive group insurance package, an RRSP, and enviable travel privileges.
• An advantageous referral program: invite talented people like you and be rewarded!

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc...)
• Promote Transat products (e.g., seat selection, baggage, special services, insurance, etc.)
• Support customers in navigating our websites.
• Provide exceptional service, marked by listening, empathy, and professionalism.

What we provide you

• A schedule defined according to operational needs, confirmed in advance and adapted to your seniority and preferences.
• Personalized training and integration to master our products and systems. 2 to 3 days in person will be required for training and integration.
• Two options to work according to your lifestyle:
  • At the Montreal office, at 300 Léo-Pariseau, a stone's throw from Mount Royal Park.
  • In hybrid mode, according to your flexibility.

Qualifications

What we are looking for

• Comfortable with computer tools and various systems.
• Day shift: Variable schedule of approximately 37.5 hours/week, 7 days a week, with the possibility of shifts between 7 a.m. and 9 p.m., depending on preferences, availability, and seniority.
• Minimum of one year of call center experience.
• Experience in the travel field is an asset.
• Recognized for your excellence in customer service.
• Bilingual (French and English, spoken and written).*
• Proficiency in Spanish or Portuguese is an asset.

*A good command of French is required for positions in Quebec. The incumbent will need to communicate frequently in English, orally and in writing, with colleagues, customers, or other stakeholders, both in Quebec and internationally.

Additional Information

Ready to board? Send us your application now, a prime spot awaits you among us!

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Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can work together to properly meet your needs.