Part-Time Customer Experience Agent

Job Summary:

The Part-Time Customer Experience Agent, under the supervision of their Customer Experience Supervisor, plays a key role within our airline, acting as the first point of contact for our customers. This professional ensures an exceptional customer experience by managing requests, providing accurate information, and efficiently resolving problems.

Main Responsibilities:

• Compliance with Customer Experience procedures;
• Welcome passengers at the airport and assist them during check-in;
• Answer customer questions and provide detailed information on flights and services;
• Manage reservations and flight modifications;
• Resolve baggage-related issues and coordinate claims;
• Ensure post-flight follow-up to guarantee customer satisfaction;
• Collaborate with ground teams to resolve operational issues impacting customers;
• Prepare for the upcoming day;
• Ensure compliance with safety and customer service standards.

Please note that this job description presents the main responsibilities associated with the position. Due to the hybrid nature of the function, the employee may also be called upon to perform any other related task, including Ramp Agent duties, at the request of their supervisor or a member of the management team.

Required Qualifications:

• High school diploma or equivalent;
• Previous customer service experience, preferably in the aviation sector;
• Knowledge of boarding and check-in procedures;
• Proficiency in computer tools related to reservation, invoicing, and flight management;
• Excellent communication and interpersonal skills;
• Ability to work under pressure while maintaining high-quality customer service;
• Developed service sense and customer orientation;
• Team spirit and adaptability;
• Effective problem solving and initiative.

Our Offer:

• Experienced and dynamic team!
• Varied salaries, depending on licenses and experience;
• Flexible schedule;
• RRSP;
• 3 weeks of vacation after the first year of service;
• 5 personal days;
• Complete range of social benefits.