Freight Operations Agent

Belonging to Air Canada is belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

This position provides support for freight operations and handles all cargo office requirements in Australia, as listed below.

Responsibilities:

• Manage station ULD inventories and liaise with Cargo Network Control YYZ and Ground Handling Agents (GHA) to ensure sufficient equipment availability to support cargo operations.
• Implement the loading plan and coordinate with warehouse and ramp teams to ensure optimal use of available space and weight for each flight.
• Monitor data entries made by the GHA and ensure they are completed in a timely manner.
• Verify shipping / ULD data in freight management and load control systems.
• Ensure that GHA activities always comply with Air Canada's safety policy and standard operating procedures (SOP).
• Maintain good relationships with interline carriers to ensure smooth transit freight transfers.
• Track Cargo iQ indicators and implement corrective actions to improve scores.
• Support and supervise GHAs in load planning and data entry into weight and balance systems.
• Monitor and coordinate activities on the ramp.
• Respond to customer inquiries regarding imports and exports, as well as inquiries from other stations regarding inbound and outbound freight from Australia.
• Manage operational irregularities and disruptions.
• Maintain and organize replenishment of forms, labels, office supplies and other administrative materials for the office.
• Supervise the build-up of ULDs for sensitive goods (VAL, HUM, AVI, etc.) to prevent flight and damage incidents when goods are in the cargo terminal facilities.
• Track the list of uncleared air waybills (AWB) and coordinate with the GHA and overseas offices for their closure.
• Be able to work on the ramp for supervision of loading operations.
• Be able to work a rotating schedule.
• Coordinate with GHA and sales teams on ULD build-up to maximize space and weight utilization.
• Ensure the safety and security of freight by verifying that all documentation for each shipment complies with Air Canada standards and procedures.
• Coordinate with all stakeholders, including the GHA, and take necessary actions (such as rebooking freight) in the event of an aircraft being grounded for maintenance.
• Meet with GHA representatives at their level to establish and maintain good relationships.
• Participate in regular meetings with GHAs to discuss any issues.
• Perform any other duties or responsibilities related to the position assigned by the manager.

Qualifications

• Post-secondary degree or diploma in the field of freight forwarding or airline industry, an asset.
• Sales or freight service experience (6 to 24 months).
• Minimum of 5 years of relevant professional experience.

Terms of Employment:

Candidates must be eligible to work in the relevant country at the time an offer of employment is made and are responsible for obtaining any necessary work permits, visas or other authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

Proficiency in English, both oral and written; knowledge of other languages, an asset.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment that values the unique contribution of our employees to the success of our company.

As an equal opportunity employer, we encourage the most diverse applications in order to build a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.