Cargo Operations Agent

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career off to a flying start by joining our innovative and diverse team at the forefront of passenger air transport.

The successful candidate is responsible for processing processes and procedures related to import and export cargo operations data, including liaising with Air Canada Cargo Customer Service, head office based services, warehouse staff, and external third parties. They are also responsible for verifying compliance with service level agreements for Air Canada customers, for both inbound and outbound cargo.

Responsibilities:

• Accept, assign, and process all aspects of cargo for inbound and outbound flights.
• Process dangerous goods, valuable cargo, live animals, and perishables for inbound and outbound flights.
• Process all relevant documents for inbound and outbound flights, including Common Veterinary Entry Documents (CVED) for perishable cargo.
• Respond to inquiries from customers, warehouse staff, the Toronto loading department, His Majesty's Revenue and Customs (HMRC), etc., as needed.
• Verify unbundling and storage, and process discrepancy reports.
• Process cargo that does not meet customs requirements, verify shipment weight, and missing cargo as needed.
• Ensure that the processing of inbound and outbound cargo complies with the service level agreed upon with Customer Service.
• Liaise with transportation companies for the booking and transportation of cargo destined for the United Kingdom and the European Union.
• Liaise with Customer Service to determine activities based on space allocated for priority cargo and bookings related to this type of cargo.
• Assist the Cargo Receiving Agent as needed.
• Keep British Airport Authority airside pass up to date as needed.
• Ensure compliance with Air Canada University online training.

Qualifications

• Experience in the air cargo industry, an asset
• Experience with WebLynx, SmartLOAD, Airport Bureau Systems (ABS), and the Transport Facilities website, an asset
• Security training by the DfT (Department for Transport)

Conditions of Employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining the necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Good oral and written skills accompanied by a high degree of accuracy in English.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.