Cargo Operations Agent

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

The successful candidate is responsible for processing processes and procedures related to import and export cargo operations data, including liaison with Air Canada Cargo Customer Service, head office based services, warehouse personnel and external third parties. It is also responsible for checking compliance with service level agreements for Air Canada customers, for both inbound and outbound cargo.

Responsibilities:

• Accept, assign and process all aspects of cargo, for inbound and outbound flights.
• Handle hazardous materials, valuable goods, live animals and perishables, for inbound and outbound flights.
• Process all relevant documents for inbound and outbound flights, including Common Veterinary Entry Documents (CVED) for perishable cargo.
• Respond to questions from customers, warehouse staff, the Toronto loading department, His Majesty's Revenue and Customs (HMRC), etc., as needed.
• Check unbundling and storage, and process anomaly reports.
• Process cargo that does not meet customs requirements, check shipment weight and missing cargo, as needed.
• Ensure that the processing of inbound and outbound cargo complies with the service level agreed with Customer Service.
• Liaise with transport companies for the booking and transport of cargo destined for the United Kingdom and the European Union.
• Liaise with Customer Service to determine activities based on space allocated for priority cargo and bookings related to this type of cargo.
• Assist the cargo reception agent, as needed.
• Keep her/his British Airport Administration airside pass up to date, as needed.
• Ensure compliance with Air Canada University online training.

Qualifications

• Experience in the air cargo industry, an asset
• Experience with WebLynx, SmartLOAD, Airport Bureau Systems (ABS) and the Transport Facilities website, an asset
• Security training by the DfT (Department for Transport)

Conditions of Employment:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Good oral and written skills accompanied by a high degree of accuracy in English.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications in order to have a diverse workforce representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.