Agent - Commercial Support

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Commercial Support Agent will primarily assist travel agents based in Latin America in selling Air Canada flights to their clients, particularly in Mexico. Our distribution partners, the agents, are mainly looking for advice regarding flight schedules, products, fares, ticketing procedures or group offers. Sales support agents play a key role in promoting our products and services and are Air Canada's frontline ambassadors. The incumbent will assist our key account managers and country manager in certain commercial activities.

Responsibilities

• Assist our Key Account Agents and clients in Latin America, with a particular focus on Mexico.
• Provide support to groupers, online travel agencies, travel management companies and tour operators.
• Manage group bookings and ticketing.
• Process passenger files and individual tickets.
• Stay abreast of Air Canada's regulations and ticketing policies.
• Review and distribute the Interline Flash bulletin.
• Prepare and announce our promotional fares.
• Conduct benchmark analyses with other carriers.
• Prepare sales reports from data from various sources.
• Track figures and analyze sales statistics.
• Prepare and update product presentations for the Sales team.
• Provide figures and data to support review meetings and strategic sales decisions.
• Assist the Sales team during external activities (e.g., tours, trade shows and product presentations), as well as managing daily office operations.
• Coordinate sales activities.
• Establish quotes with suppliers regarding materials intended for the Sales Department.
• Process and follow up on various invoices submitted to Air Canada by suppliers.
• Perform tasks related to the Billing and Settlement Plan while ensuring authority management and invoice verification.

Qualifications

• Diploma or training in tourism, marketing or administration.
• Experience in commercial support, bookings and ticketing, preferably within an airline or the tourism industry.
• Good knowledge of Amadeus.
• Excellent knowledge of Windows and Microsoft Office suite.
• Excellent work ethic and positive teamwork spirit.
• Good customer orientation.
• Adaptability and flexibility.
• Good results orientation.
• Good analytical mind.
• Strong sense of organization.
• Writing skills.
• Ability to work full-time.
• Availability to travel and work nights, weekends and holidays as needed.
• Right to live and work in Mexico.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Fluency in English and Spanish, both orally and in writing. Knowledge of French and other languages, an asset.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment that showcases the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications so that we can build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.