Description

Location: Saint John, NB, Canada (on site)

Starting pay: $18.15/hour

Service: Customer Support and Service - Service Centres

Category: Unionized (UNIFOR)

Employment type: Full-time

The opportunity

Air Canada is currently seeking bilingual agents to join our Sales and Customer Service team at the Saint John service centre. Our agents are often the first point of contact for our customers at Air Canada, making this role vital to our continued success. You will ensure that the customer's first impression is a positive one.

If you enjoy working with people and take pride in delivering memorable customer service, this could be the right role for you.

What your day looks like

As a bilingual Sales and Customer Service Agent, you deliver excellent customer service by answering each call promptly, courteously and professionally. You will also:

Provide reliable information about flights, fares, destinations and exclusive offers.
Use Air Canada's internal reservation system to make new flight bookings or modify existing reservations.
Ensure customer satisfaction by responding promptly to inquiries.

Watch a video to learn more about the bilingual Sales and Customer Service Agent role: https://youtu.be/KyHEfhjMl0c

Your benefits

As one of Canada's leading employers, we reward our employees with a wide range of benefits:

Generous employee travel program; travel privileges become available after twenty-eight (28) weeks of service.
Comprehensive benefit plans for you and your family, including health and dental coverage.
Training and development resources to help you reach your full potential.

Qualifications

Required skills and experience

This role is crucial to our customers' satisfaction, so we have a number of criteria to help ensure your success:

High school diploma or equivalent.
Availability to attend and successfully complete our paid training of approximately twelve (12) weeks full-time.
Availability to work shift schedules.
Strong communication skills (written and verbal).
Ability to find creative solutions for complex problems to assist customers.
Ability to multitask and work independently with minimal supervision.
Punctuality and reliability to support overall team success in a fast-paced environment.
Candidates must be authorized to work in the country of the job posting at the time the offer is made; obtaining any required work permits/visas is the candidate's responsibility.

Language requirements

Candidates must be fluent in English. Preference will be given to candidates who are fluent in both English and French. As Canada's most international airline, we are also interested in candidates who speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese and Mandarin.

Desired skills

Demonstrated customer service experience in a call centre environment.
Previous experience in the travel industry.
Working knowledge of computer applications and the Internet.

Let your career take off

Don't miss this exceptional opportunity to be part of the growth and expansion of Canada's largest airline. Join us and watch your career take off.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that values the unique contributions of our employees to our company's success. As an employer that provides equal access to employment, we encourage diverse applications to build a workforce that reflects our customers and the communities we serve.

Air Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Sales and Customer Service Agent - Call Centre