Agent - Cargo Sales - Frankfurt

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

Support Cargo Sales and Reservations in Frankfurt.

Responsibilities:

• Prepare a daily loading report for FRA flights.
• Verify daily that shipments to be loaded onto a downstream connecting flight are routed in accordance with the booking.
• Track shipments.
• Make bookings (in WebLynx).
• Fill in WebLynx data for outbound freight.
• Ensure that all bookings have been made correctly in WebLynx (unit load device booking, minimum connection time, routing, etc.).
• Act as a liaison between customers and Air Canada Cargo's Claims department and provide assistance in claim investigations.
• Perform other commercial tasks that may be assigned from time to time.
• Process and resolve customer issues regarding commercial terms, bookings, and quote requests.
• Manage and respond to inquiries from commercial customers.
• Provide support to customers on any questions related to pricing, contracts, and other commercial aspects.
• Process customer complaints regarding commercial policies, tariffs, and service commitments.
• Act as a point of contact to resolve issues encountered by commercial customers in the cargo sales process.

Qualifications

• Strong interpersonal skills to establish and maintain excellent relationships with internal and external customers, as well as partners
• Good knowledge of the air cargo industry
• Two years of relevant work experience
• Strong time management skills
• Good knowledge of office automation tools (e.g., Microsoft Office)
• Driver's license (preferred)
• Demonstrate punctuality and reliability to support the team's overall success in a fast-paced environment.

Conditions of employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining the necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Bilingualism (English and German).

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage the most diverse applications in order to equip ourselves with a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.