Improvement Analyst - Aircraft Configuration Quality Assurance

Do you have experience in continuous improvement and performance management and want to evolve and develop new skills? This position is for you!

The A220 commercial aircraft program is looking for an Improvement Analyst to join our Quality Assurance team based in Mirabel (Quebec, Canada), where you will be responsible for the overall improvement of team activities, performance monitoring, and action deployment.

You will be part of the Quality Assurance team and will be responsible, as mandated by the A220 aircraft configuration quality assurance manager, to propose and implement best practices to achieve annual departmental objectives as well as lead key transformation initiatives.

Your role as an Improvement Analyst will be to assist the Quality Assurance management team in defining, measuring, and improving:

- Project/program management planning and execution;

- Planning, execution, and control of transformational quality assurance projects;

- Change management and communication plan and their execution.

Your challenges:

• Perform data analysis;
• Maintain and improve quality assurance dashboards and key performance indicators;
• Use data and metrics to obtain factual feedback and justify adjustments as needed;
• Develop and govern best practices in QA;
• Define and implement operational processes to ensure the success of large-scale change management;
• Support, plan, and lead transformation projects within the QA;
• Collaborate with business decision-makers to define indicators and success factors;
• Advise team members on strategies and approaches to transition from the current state to the desired future state;
• Develop change management strategies to overcome obstacles, minimize resistance, and ensure that relevant stakeholders are ready and empowered;
• Drive training and communication execution;
• Adapt communication style and content to necessary audiences, ranging from executive management to cross-functional working groups.

You will also be asked to:

• Organize employee focus group sessions, employee surveys, and interviews to obtain feedback on change management planning;
• Standardize a QA performance and project management platform;
• Lead and participate in problem-solving assigned to QA;
• Understand and analyze the needs of internal and external clients in order to develop appropriate strategies in collaboration with the QA management team;
• Manage department improvement initiatives and influence stakeholders;
• Work with cross-functional teams throughout the organization and across different time zones.

Your profile:

• You are competent in project management and change management;
• You are competent in continuous improvement;
• You are skilled at communicating at all levels of the organization and functions;
• You demonstrate strong rational thinking capabilities (formal or informal);
• You are autonomous and demonstrate strong leadership skills;
• You have a strong team spirit;
• You show innovation and vision;
• You demonstrate solid decision-making skills;
• You are skilled at influencing and mobilizing others;
• You possess experience in problem-solving methodology and tools;
• You are bilingual (French and English) written and spoken;
• You have the ability to lead projects in a transformational environment with excellent communication skills.