Analyst - Modern Workplace and Platform Services

Belonging to Air Canada is belonging to a Canadian symbol, Air Canada recently elected best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

The analyst will be responsible for the deployment, management, and support of iOS and iPadOS devices within the organization. This role ensures secure, efficient, and compliant mobile operations through mastery of MDM tools and the Apple ecosystem. The analyst will collaborate with IT teams and users to optimize device performance and user experience.

Responsibilities:

Assist in supporting Air Canada's fleet of Apple devices (iOS, iPadOS)

• Configure and manage devices using MDM platforms (e.g., Jamf, Intune, Omnissa (Workspace One) or others), ensuring compliance with company policies.
• Implement and monitor security protocols, including encryption, password policies, and remote wipe capabilities.
• Coordinate the distribution and updating of enterprise and App Store applications across the entire fleet.
• Provide Level 2 support for device-related issues, escalating complex cases as needed.
• Monitor and plan operating system updates to ensure device security and compatibility.
• Evaluate new iOS/iPadOS features, applications, and configurations before organizational deployment.
• Collaborate with IT, security, and operations teams to align mobile strategies with overall organizational objectives.
• Create and maintain documentation of processes, configurations, and support guides; generate reports for management.

Qualifications

• 3 to 5 years of experience in information technology or IT operations in a large enterprise.
• Strong understanding of the Apple ecosystem.
• Experience managing Apple devices, particularly iOS and iPadOS, in an enterprise environment.
• Proficiency in Mobile Device Management (MDM) systems considered an asset.
• Experience with zero-touch deployment via Apple Business Manager and MDM integration considered an asset.
• Adaptability and flexibility: ability to work effectively under pressure or in changing or uncertain conditions, as well as to control oneself in the face of hostility or provocation. Openness to new or different working methods; willingness to modify preferred working methods.
• Accountability and credibility: proven ability to take responsibility for results and the future direction of the organization. Desire to be perceived as responsible, reliable, and trustworthy.
• Customer focus: willingness to satisfy external and internal customers.
• Results-oriented: determination to achieve expected results in one's own work or that of one's unit, to set broader goals, and to focus efforts on achieving or exceeding them.
• Analytical thinking: ability to analyze a problem logically, systematically, and sequentially.
• Interpersonal skills: ability to notice, interpret, and anticipate the concerns and feelings of others, and to show them empathy.
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an employment offer is made and are responsible for obtaining necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Where qualifications are equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that values the unique contributions of our employees to the success of our company.

As an equal opportunity employer, we encourage the most diverse applications to build a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.