Analyst - Modern Workplace and Platform Services - Endpoint Security Management

Belonging to Air Canada is about belonging to a Canadian icon, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The person occupying the position of Analyst - Endpoint Security Management is the primary resource person for all cybersecurity issues concerning end-user workstations and mobile devices at Air Canada. The person ensures coordination with the various Cybersecurity groups and the Products team to ensure the compliance of endpoint controls, configurations, and security settings with company cybersecurity standards and requirements.

This position can be based in Montreal or Toronto.

Responsibilities

Ensure endpoint security management for workstations and mobile devices:

• Act as the primary contact for cybersecurity requests concerning managed workstations and mobile devices.
• Coordinate with Cybersecurity groups, the Products team, and Air Canada internal and external stakeholders to specify security requirements and harmonize endpoint controls and configurations.
• Support the implementation, validation, monitoring, and ongoing management of security controls and settings on supported Windows, macOS, and mobile device environments.
• Assist the Products team in securing workstations and applications to comply with cybersecurity standards and company control requirements.
• Provide guidance to the Products team, Cybersecurity groups, and internal stakeholders on endpoint security standards, configuration requirements, technical risks, and remediation options.
• Ensure the maintenance and troubleshooting of endpoint security configurations provided via Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Group Policy, and Active Directory.
• Review security findings, device compliance issues, policy conflicts, and configuration gaps, and coordinate remediation with responsible teams.
• Provide level 3 technical support for complex workstation and endpoint security issues on Windows and Mac devices, escalating as necessary.
• Support cybersecurity assessments, audits, investigations, and evidence requests related to workstation and mobile device controls.
• Ensure compliance with endpoint security standards, maintain configuration records, technical documentation, support procedures, and communications with stakeholders.
• Monitor security-related incidents, issues, changes, and service requests affecting endpoints; identify risks and dependencies, and provide progress updates to stakeholders and management.
• Support change, incident, problem, and release management processes related to endpoint security controls and configurations.

Qualifications

• University degree, technical certification, or relevant and proportional experience for the position.
• Three to five years of experience in enterprise endpoint management.
• At least three years of hands-on experience with Microsoft Intune, including device configuration, compliance policies, security standards, and troubleshooting.
• Proficiency in Microsoft Configuration Manager (SCCM/MECM), including endpoint configuration, collections, deployments, reporting, and troubleshooting.
• Proficiency in managing Group Policy and Active Directory in an enterprise environment.
• Experience implementing, validating, and supporting endpoint security controls in Windows, macOS, and mobile device environments.
• Ability to coordinate effectively with multiple internal teams, Cybersecurity groups, the Products team, and external service providers.
• Ability to clearly communicate technical details, security requirements, security risks, and remediation to stakeholders with varying technical knowledge.
• Ability to perform advanced troubleshooting on Windows and Mac devices.
• Strong analytical, organizational, documentation, and prioritization skills, and ability to manage multiple security investigations and remediation activities simultaneously.
• Demonstrated punctuality and reliability to foster overall team success in a fast-paced environment.

Employment Conditions

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Linguistic Requirements

Equal skills being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications in order to have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.