HR Operations Analyst, Shared Services

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition. Pratt & Whitney Canada also ranked #1 employer in the aerospace and defense industry in the country. In addition, our headquarters continues to be recognized among the top employers in the Montreal region.

Why Join The Team?

Joining the HR Service Centre team means having a direct impact on the employee experience by helping make support simple, consistent, and genuinely human. You will report to the manager and work closely with HR, IT, and Operations partners to deliver a service that employees can rely on every day. This role offers broad exposure to HR processes and a strong opportunity to grow by contributing ideas that improve how work gets done. The team is collaborative, has a continuous-improvement mindset, and offers the chance to be part of meaningful change.

This is a full-time position from Monday to Friday with flexible hours, based in Longueuil, and performed exclusively in a hybrid work model.

What will your day-to-day look like?

• Deliver an exceptional customer experience by ensuring fast, accurate, and empathetic resolution of inquiries via phone, email, live chat, and case management.
• Act as an ambassador of our service culture, positively influencing interactions and contributing to the enhancement of the overall employee experience.
• Use and optimize multiple HR systems (Workday, ServiceNow, ADP, etc.) to respond to inquiries, analyze trends, and recommend improvements.
• Interpret and clearly explain HR policies and business processes while identifying opportunities for simplification or automation.
• Document, analyze, and escalate complex cases using a structured, data-driven approach.
• Actively contribute to the continuous improvement of the Service Center by identifying pain points, recommending optimization opportunities, and supporting the implementation of sustainable solutions.
• Collaborate with HR, IT, and Operations teams to support the evolution of the service delivery model and the expansion of services offered.
• Contribute to special projects related to HR transformation, employee experience, or operational efficiency.
• Proactively identify and submit recommendations to improve processes.

What do you need to be successful?

Required Experience & Skills

• Experience in an HR shared service center
• Minimum of 1 to 3 years of experience in customer service or operational support
• Strong problem-solving abilities, data analysis skills, and sound decision-making
• Ability to work independently while collaborating effectively with multidisciplinary partners
• Strong attention to detail and excellent documentation skills
• Professional judgment, discretion, and integrity in handling sensitive information
• Proficiency with MS Office and comfort working with HR systems

Assets

• Experience in an HR shared services environment
• Strong knowledge of ServiceNow, Workday, ADP Global View or SAP
• Skills in continuous improvement
• Experience in process optimization, automation, or operational transformation
• Demonstrated ability to analyze trends, produce reports, and formulate strategic recommendations

Education & Certifications

• Bachelor's degree in human resources, Business Administration, Management, or a related field, or equivalent experience

This position is part of a French-speaking work environment; it requires a very good knowledge of English to read and understand, on a daily basis, documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read. We will consider applications from all qualified candidates.

At Pratt & Whitney Canada, we combine passion, boldness, and precision to design, manufacture, and maintain the most advanced and reliable aircraft engines in the world. Our work and the quality of our products contribute to the success of our customers, who in turn save lives, support commerce, connect communities, and protect freedoms.

At Pratt & Whitney Canada, you have the opportunity to make a difference every day—just look up. Are you ready to go beyond?