Principal CRS Analyst

Company Description

Be part of the trip!

Our mission is to be our customers' and our team's favorite airline.

Open-mindedness, care for others, intelligence at work, and above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of World's Best Leisure Airline on multiple occasions, and this is just the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

Reporting to the CRS Systems Director, the incumbent acts as a functional specialist for the Radixx central reservation system and its application ecosystem.

In collaboration with business teams, IT teams, and suppliers, they analyze needs, resolve operational issues, and contribute to the evolution of reservation and distribution solutions.

Through their understanding of airline processes, they evaluate the impacts of changes, recommend sustainable solutions, and support their implementation. They also participate in data analysis, operational report production, and continuous process improvement.

Finally, the incumbent contributes to the evolution of the team's practices by identifying opportunities to use artificial intelligence and automation to improve user support, data analysis, documentation, and operational efficiency.

Tasks and responsibilities

• Gather, analyze, and document business and functional requirements.
• Analyze the impacts of changes on processes, data, and systems.
• Identify, experiment with, and evaluate use cases for artificial intelligence and automation to improve user support, data analysis, documentation, and process efficiency, and support their integration into the team's practices.
• Provide advanced functional support for issues related to reservations, transactions, and exchanges with related systems.
• Diagnose incidents, recommend sustainable solutions, and coordinate their resolution with technical teams and suppliers.
• Participate in the configuration and evolution of the CRS and related systems.
• Prepare and execute functional and regression tests.
• Use SQL to analyze data, support diagnostics, and produce operational reports.
• Facilitate communication and understanding between business and technical teams.
• Document solutions and contribute to knowledge sharing and transfer within the team.

Qualifications

• Minimum of 5 years of experience in the airline industry
• Bachelor's degree or university diploma in information technology, the travel industry, or a related field
• Experience with a CRS, PSS, GDS, or DCS.
• Good understanding of airline reservation, pricing, inventory management, and distribution processes.
• Experience in functional analysis or application support.
• Good knowledge of SQL for data analysis and extraction purposes.
• Excellent analytical, problem-solving, and communication skills.
• Excellent communication skills in French and English*

Assets

• Knowledge of airline industry standards and formats, notably IATA, AIRIMP, TTY, or EDIFACT.
• Knowledge of Radixx Res or another reservation system, such as Sabre, Amadeus, or Altéa.
• Knowledge of GDS, NDC, interline processes, or code-sharing.
• Knowledge of revenue management, airport operations tools, or contact center activities.
• Experience with API integrations.
• Experience with generative artificial intelligence, digital assistants, or automation applied to support, analysis, or knowledge management.