Senior Analyst, HR Operations

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines that power the world's largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, our teams have been at the forefront of propulsion technology, pushing boundaries to make flight more efficient and reliable. Our engines support missions that truly matter, from transporting people and essential goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the world.

An Employer of Choice

Pratt & Whitney Canada was named one of Canada's Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition.

Why Join The Team?

We are seeking highly engaged, customer-focused professionals with strong analytical skills to join our expanding Employee Service Center. The Senior Analyst, HR Operations (Tier 2) is the primary escalation point for complex queries and cases that cannot be fully resolved at Tier 1.

The role requires broad HR generalist expertise—spanning employee relations, policy application, employment lifecycle, and total rewards—combined with strong proficiency in Workday HCM and ServiceNow (SNOW) to investigate, resolve, and document intricate HR cases. This is a full-time, on-site position based in Longueuil.

What will your day-to-day look like?

Escalation & Complex Case Management

• Serve as the primary escalation point for Tier 1 Analysts, taking ownership of complex, sensitive, or multi-faceted HR queries that require deeper investigation, policy interpretation, or HR generalist judgement.
• Provide accurate, policy-grounded advice on employee relations, contractual changes, benefits, absence management, performance management, and employment lifecycle events.
• Handle ambiguous or sensitive employee situations professionally and escalate to HRBPs or legal where appropriate.
• Retain ownership of vendor-escalated cases and follow up proactively through to resolution.
• Maintain high standards of case documentation within ServiceNow (SNOW).
• Identify patterns in escalated queries and surface these as continuous improvement opportunities.

HR Generalist Advisory

• Provide first-level advisory support on a broad range of HR policies and procedures.
• Interpret and apply employment legislation, company policy, and collective agreements accurately and consistently.
• Support employees and managers with onboarding, offboarding, leaves of absence, and total rewards.
• Collaborate with HR Business Partners and Centres of Excellence to ensure consistent resolution of complex advisory cases.

Workday & ServiceNow System Management

• Execute complex HR data changes in Workday, including business process approvals, position management, compensation adjustments, and organisational changes.
• Manage the full case lifecycle in ServiceNow from intake to resolution, ensuring SLA compliance.
• Support Tier 1 colleagues in navigating Workday and SNOW and perform regular data audits to maintain integrity.

HR Data Integrity & Reporting

• Maintain accuracy and consistency of HR data across Workday and supplementary records.
• Provide HR data extracts and reporting support and escalate payroll-critical discrepancies.

Continuous Improvement & Knowledge Management

• Identify opportunities to improve HR policies, processes, and knowledge management tools based on case trends and employee feedback.
• Contribute to knowledge base articles, process guides, and FAQs to support Tier 1 resolution rates.

HR System Transition & Implementation (Occasional)

• Provide operational and generalist input to HR system implementation or transition projects as needed.
• Participate in user acceptance testing (UAT), document results, and support data validation and post-go-live hypercare activities.

What do you need to be successful?

Skills and behaviours

• Customer focus: proactively seeks feedback and aims to exceed expectations.
• HR generalist judgement: applies broad HR knowledge to navigate ambiguous situations.
• Results orientation: manages competing priorities under pressure.
• Analytical thinking: investigates root causes and makes evidence-based decisions.
• Communication & collaboration: clear written and verbal communication across audiences.
• Innovation & continuous improvement: identifies systemic issues and proposes improvements.
• Developing others: coaches Tier 1 Analysts and shares expertise to build team capability.

Essential

• Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or a related field, or equivalent experience.
• HR professional certification (CIPD, CHRP, or equivalent) is a strong asset.
• Minimum 3–5 years of broad HR generalist experience with advising on employee relations, performance management, leaves, employment lifecycle, and HR policy application.
• Minimum 2 years' experience in an HR Shared Service Centre or equivalent high-volume advisory environment.
• Hands-on experience with Workday HCM and proficiency in ServiceNow (SNOW) for case management.
• Solid working knowledge of employment legislation and practical HR advisory application.
• Strong attention to detail and commitment to HR data integrity.
• Excellent command of English required in a French-speaking environment.

Assets

• Experience as an HR Business Partner or standalone HR generalist role supporting a defined population.
• Experience contributing to Workday or SNOW implementation or transition projects, including UAT or data validation.
• CIPD qualification, CHRP, or equivalent HR professional certification.
• Knowledge of continuous improvement methodologies within a Shared Service environment.
• Experience contributing to knowledge base development or process documentation.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon successful completion of these checks.