Analyst - Agency Sales Programs

Belonging to Air Canada is to belong to a Canadian icon, recently named Best Airline in North America. Let your career take flight by joining our innovative and diverse team at the forefront of passenger air transportation.

The Analyst, Agency Sales Programs supports the Senior Manager, Agency Sales Programs in developing strategies based on commission-based incentive compensation programs aimed at optimizing and maximizing revenue opportunities and improving the efficiency of Global Accounts. To this end, the incumbent will develop cost models, gather and support cross-functional teams in a matrix organization to facilitate collaboration and consensus-building, and contribute to achieving Air Canada’s business objectives. Working closely with regional, market, and account management leads, this person plays an important role in negotiating and developing commercial terms with Global Accounts, as well as defining key global strategies for this critical revenue portfolio.

Responsibilities:

• Support the development of account-specific commercial terms and contract negotiation strategies for Global Accounts, through coordination with and support for the Agency Sales team, leveraging Air Canada’s position in Canada to benefit other points of sale.
• Perform quantitative and qualitative analyses to identify and resolve key strategic issues for the company, develop costing models and forecasting methodologies, and produce reports and presentations summarizing findings, analyses, and recommendations.
• Develop and direct communication channels between account teams, fostering the flow of ideas and information, including strengths, weaknesses, opportunities, and risks for each account across all points of sale.
• Identify opportunities to improve Air Canada’s revenue within the Global Accounts portfolio and create business cases; present implementation plans to the Global Sales management team.
• Support the development of long-range sales plans targeting new revenue sources and distribution opportunities, in support of the Corporation’s commercial objectives.
• Support the development of requirements to ensure the quality of Global Accounts communications, with input from relevant teams. Provide to Commercial Planning for automation and distribution.
• Support and facilitate the communication of commercial initiatives that can be replicated globally to maximize impact and improve efficiency, and ensure a consistent global approach to managing Global Accounts across all points of sale.
• Collaborate with the Corporate Sales team to ensure efforts are coordinated and meet its objectives.
• Monitor market evolution and macro-environmental changes to assess their impact on Air Canada’s competitive position in the global market and develop appropriate strategies and intervention plans.
• Engage Global Account leaders and interface with cross-functional teams for the successful delivery of key strategic revenue growth projects.
• Collaborate and communicate with joint venture partners to ensure alignment and identify gaps to improve competitiveness and profitability, and represent Air Canada in Global Account discussions with joint venture partners to ensure protection of Air Canada’s interests and requirements.
• Work closely with key stakeholders (other planning groups, Revenue Management, Network Planning, Commercial Planning, Marketing, and other business units) to ensure clear communication of objectives, alignment of strategy and efforts, and sharing of market knowledge.
• Collaborate with other managers and administrators to understand and evaluate results and performance metrics.

Qualifications

• Bachelor’s degree in a relevant field, or at least three years of relevant experience.
• Solid understanding of the airline industry and expertise in sales, business strategy, finance, and revenue management; a solid understanding of the airline economic context and economic and business principles is a requirement.
• Proven analytical thinking and strong problem-solving and negotiation skills.
  • Strong quantitative and qualitative analytical skills to examine complex data.
  • Ability to think logically and structured to solve problems.
  • Ability to structure a complete and logical analysis with minimal supervision.
  • Attention to detail.
  • Good understanding of financial and business concepts.
• Ability to think outside the box and develop flexible approaches to solve complex issues.
• Good commercial judgment and ability to quickly formulate informed recommendations.
• Proven negotiation and relationship management skills.
• Collaborative and team spirit - someone who engages in various team formats and encourages a culture of collaboration.
• Experience working with geographically dispersed teams.
• Ability to work in a complex, fast-paced environment and manage multiple projects simultaneously while meeting deadlines.
• Self-motivated with proven interpersonal, communication, and organizational skills.
• Proficiency in Excel, Word, and PowerPoint software.
• Openness to cultural differences.
• Proven punctuality and reliability to foster overall team success in a fast-paced environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that highlights the unique contribution of our employees to our company’s success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.