Analyst - Common Services - Procurement

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

Reporting to the Senior Manager - Procurement Operations (Partner - Procurement Operations - Optimization), the Analyst - Common Services - Procurement supports Air Canada's procurement common services operations across multiple procurement platforms, including SAP Ariba, SAP Fieldglass, and SmartDoc, as well as related procurement solutions.

The successful candidate plays a key role in supporting operational activities, processing stakeholder requests, troubleshooting, data integrity, user adoption, reporting, and process improvement. Leveraging their judgment and platform expertise, the analyst works closely with Procurement, Finance, Accounts Payable, IT, suppliers, and business stakeholders to ensure efficient and effective delivery of procurement common services.

Responsibilities:

Procurement Common Services Activities

• Support the delivery of procurement common services in accordance with established policies, procedures, controls, and service level expectations.
• Provide operational support and guidance to internal stakeholders, suppliers, and cross-functional teams regarding procurement processes and platform-related requests.
• Review and resolve transactional discrepancies, operational issues, and process exceptions requiring analysis and coordination with stakeholders.
• Prepare operational reports, track key performance indicators, and provide management information to support business decision-making.

Procurement Platform Support

• Support operational activities on procurement platforms, including SAP Ariba, SAP Fieldglass, SmartDoc, and other procurement technologies.
• Perform platform-specific activities such as invoice validation, contingent workforce management, supplier onboarding support, master data maintenance, workflow monitoring, and exception resolution.
• Support the integration and implementation of suppliers, agreements, services, and operational requirements within procurement platforms.
• Monitor transaction accuracy, data quality, system workflows, and exception trends, and take appropriate action to promote timely resolution.

User Support and Continuous Improvement

• Provide ongoing training, guidance, and support to platform users, suppliers, and business stakeholders.
• Develop and maintain process documentation, user guides, training materials, and reference resources.
• Participate in testing, system and process improvements, and change management activities to drive platform adoption and operational efficiency.

Controls, Compliance, and Data Integrity

• Support audit, compliance, and control activities through data validation, documentation maintenance, and process review.
• Maintain the accuracy and integrity of procurement master data and operational information.
• Identify recurring issues, process gaps, and improvement opportunities, and provide recommendations to strengthen controls, data quality, and service delivery.

Perform any other related duties as required

Qualifications

• University degree in a relevant field of study (business, finance, accounting, or supply chain).
• Three to five years of experience in procurement, common services, procure-to-pay operations, vendor management, contingent workforce management, management systems support, or a related field.
• Experience using procurement technologies such as SAP Ariba, SAP Fieldglass, SmartDoc, SAP S/4HANA, or similar enterprise platforms.
• Strong analytical and problem-solving skills, with the ability to examine issues, analyze data, determine root causes, and recommend practical solutions.
• Strong communication and interpersonal skills, with the ability to support and collaborate with stakeholders at all levels of the organization.
• Demonstrated ability to manage multiple priorities, work independently, and adapt to changing operational requirements in a dynamic environment.
• Experience supporting system implementation, testing activities, process improvement, reporting, or improvement initiatives is an asset.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as reporting or data analysis tools.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

All else being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to our business success.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.