Business Systems Analyst

• Full-time
• Work location: Hybrid (In-person and telework) / Hybrid (face-to-face and telework)
• Schedule type: Fixed schedule – 37.5H/week: Monday to Friday / Fixed schedule - 37.5H/week: Monday to Friday
• Contract type: Permanent - Full-time
• Position category: Non-Unionized

Company Description

Be part of the journey!
Our mission is to be the preferred airline for our customers and our team. Open-mindedness, care for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of world's best leisure airline multiple times, and that's just the beginning. Want to join us? You'll have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You'll also have the opportunity to work in modern and inspiring work environments.

Job Description

In collaboration with the business systems team manager, the incumbent supports internal teams to optimize the use of “core business” systems and ensure data integrity throughout the processing chain.

Responsibilities

• Implement monitoring measures (volumetry, performance, success rate, and rejections) and analyze operational data.
• Detect and document anomalies throughout the commercial activity processing chain.
• Evaluate the causes of anomalies, propose solutions, and recommend improvements to increase efficiency and automation.
• Act as a liaison between IT teams and users to validate the operational functionality of delivered solutions.
• Collaborate in implementing changes, support integration with teams, and assist business systems experts.
• Participate in writing or updating procedures, transfer knowledge to trainers, and support users.
• Develop test plans and supervise UAT testing activities with key individuals.

Qualifications

• Hold a college diploma in tourism.
• Possess at least 3 years of experience in the leisure travel industry or in a call center.
• Excellent analytical skills, strong organizational sense, rigor, and attention to detail.
• Good understanding of a tour operator's and airline's business model.
• Knowledge of Transat's IT ecosystem, particularly Datalex, Radixx, TTS, and Salesforce systems.
• Excellent communication skills, active listening, patience, and team spirit.
• Proficiency in MS Office tools (Word, Excel, Outlook, Teams) and comfort with collaborative technologies and AI.
• Ability to learn quickly and adapt to new technologies.
• Fluency in oral and written French and English*
• A good command of French is required for positions in Quebec. The incumbent will frequently communicate in English, orally and in writing, with colleagues or partners located in Canada and internationally.

Additional Information

#LI-ÉL1

Artificial intelligence tools are used for application analysis, whether for sorting or pre-selecting profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to assemble a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous people, and people with disabilities to apply. Transat will accommodate people with disabilities throughout the selection and hiring process. If you require accommodations, please contact us so that we can appropriately meet your needs together.

Job Location

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