Fuel Management Systems and Business Process Automation Analyst

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Reporting to the Director - Fuel Procurement and Supply Chain, the Fuel Management Systems and Business Process Automation Analyst is responsible for supporting the development, implementation, testing, deployment, and ongoing maintenance of Air Canada's new enterprise fuel management system. This system will replace the Fuel Management System (PAICE), the legacy platform that currently supports fuel management operations, and will improve automation, data quality, reporting, controls, and operational efficiency within the Energy team.

The incumbent will act as the Energy team's primary representative to business stakeholders and will work closely with the selected vendor, Technology, Strategic Procurement, Finance, Tax, Operations, and other stakeholders to ensure that business requirements are properly documented, tested, implemented, and maintained. Post-implementation, the incumbent will act as a subject matter expert for system support, enhancements, troubleshooting, reporting, and continuous improvement.

The ideal candidate for this role is methodical, analytical, and collaborative, capable of bridging business and technology requirements. They are comfortable working with vendors, internal users, and cross-functional stakeholders, and know how to translate complex operational needs into clear system requirements, test plans, dashboards, and sustainable support processes. The candidate will demonstrate a commitment to continuous improvement and a keen interest in modernizing existing processes through technology, automation, and data-driven decision-making.

Responsibilities:

Fuel Management System Implementation

• Lead the coordination of business activities related to the implementation of the new fuel management system that will replace PAICE.
• Collaborate with the selected vendor and internal project teams to develop and validate business requirements documents, functional requirements, process flows, user stories, test scripts, and implementation documentation.
• Represent the Energy team during workshops, design sessions, configuration reviews, system demonstrations, governance meetings, and solution validation activities.
• Document and validate end-to-end business processes related to fuel procurement, pricing, inventory, contracts, billing, tax, compliance, accounting, reporting, and analytics.
• Ensure that system design and future operational processes promote automation, data integrity, auditability, user efficiency, scalability, and business continuity.

Testing, Implementation, and Change Management Support

• Develop, coordinate, and execute business testing activities, including system integration testing, user acceptance testing, regression testing, data validation, and change method testing.
• Engage internal users to define test scenarios, document anomalies, validate fixes, and confirm system readiness for deployment.
• Support data migration, transition planning, user readiness, training material development, go-live preparations, and post-go-live stabilization.
• Coordinate efforts with Technology, the vendor, and business stakeholders to resolve implementation risks, system anomalies, process gaps, and adoption issues.
• Provide hands-on support throughout implementation to ensure a controlled and effective transition from PAICE to the new system.

System Maintenance and Stakeholder Support

• Act as a subject matter expert and functional lead for the new fuel management system for the Energy team post-implementation.
• Serve as the primary liaison between the Energy team, system vendor, Technology, Finance, Tax, Operations, Strategic Procurement, and other stakeholders.
• Monitor system performance, support incident resolution, coordinate troubleshooting, and escalate issues through proper channels as needed.
• Maintain process documentation, user guides, system enhancement logs, control documentation, training materials, and business support procedures.
• Evaluate, prioritize, and coordinate future enhancements, integrations, automation opportunities, reporting improvements, and continuous improvement initiatives.

Business Process Automation, Reporting, and Analytics

• Collaborate with Energy team colleagues to identify, evaluate, and realize business process automation opportunities.
• Develop, maintain, and improve Power BI dashboards and reporting tools supporting fuel procurement, inventory management, cost tracking, vendor performance, compliance, operational performance, and key operational metrics.
• Support initiatives related to data quality, reconciliation, exception reporting, workflow automation, and performance tracking.
• Standardize periodic reports, business processes, and analysis results to improve consistency, transparency, and decision-making.
• Promote the adoption of digital tools, automation, analytics, and continuous improvement practices within the Energy team.

Cross-functional Supply Chain, Systems, and Contract Support

• Work closely with current Energy team members across business sectors to understand daily operations, business rules, control points, reporting needs, exceptions, and operational dependencies, and ensure this knowledge is transferred to the IT project and development team for integration into SkyMetrix.
• Support cross-functional supply chain activities, including fuel invoice validation, exception review, reconciliation support, and coordination with Finance, Tax, Operations, suppliers, and internal stakeholders to resolve discrepancies.
• Ensure current responsibilities are properly documented, challenged as needed, and accounted for in future SkyMetrix workflows, reports, controls, and support processes.
• Provide functional support for kAIsen and related digital tools for the Energy team, including user support, issue detection, enhancement coordination, data validation, and adoption tracking.
• Participate in logistics contract management activities, including maintaining contract data, supporting compliance tracking, coordinating with Strategic Procurement and Legal, and ensuring operational requirements are factored into contract administration processes.
• Contribute to the standardization of procurement, supply chain, logistics, contract management, billing, analytics, and systems support processes to improve end-to-end controls, visibility, and accountability.

Qualifications

• University degree in business administration, supply chain management, information systems, finance, engineering, data analytics, computer science, or a related discipline.
• At least five years of relevant experience in business analysis, system implementation, project coordination, procurement, supply chain management, finance, operations, data analytics, or process improvement.
• Experience developing business requirements, functional specifications, process documentation, user stories, test plans, training materials, or user acceptance testing documentation.
• Experience supporting enterprise system implementations, vendor-led projects, data migration, system integration, or business transformation initiatives.
• Strong understanding of business process design, reporting requirements, data governance, controls, and system support models.
• Experience in aviation, fuel procurement, energy, inventory management, logistics, finance, tax, accounting, supply chain operations, invoice validation, system support, or contract administration is an asset.

Knowledge, Skills, and Abilities

• Advanced proficiency in Microsoft Excel and good working knowledge of developing and maintaining Power BI dashboards.
• Strong analytical skills and ability to validate, reconcile, interpret, and communicate complex data.
• Working knowledge of enterprise systems, system interfaces, application programming interfaces (APIs), data flows, reporting tools, and integration testing.
• Experience with Jira, Azure DevOps, SharePoint, Visio, Power Automate, SQL, Python, or VBA is an asset.
• Strong interpersonal and communication skills, with the ability to translate business needs into technical requirements and technical concepts into clear business language.
• Demonstrated ability to influence without formal authority and build collaborative relationships between business and technology teams.
• High attention to detail and strong focus on controls, auditability, data accuracy, and process rigor.
• Ability to work under pressure, manage competing priorities, and produce high-quality work in a complex project environment.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications to build a workforce that is varied and representative of our customers and the communities where we live and serve.