Lead Ramp Agent (Lead Ground Service Agent) - Airport

Description

Location: Montreal, QC, Canada (on site)

Starting pay: $30.25 per hour (at pay scale step 5: $33.63 per hour) and the opportunity for overtime under our Collective Agreement.

Shift premium: evening shift - $0.50 per hour worked between 6:00 PM and 11:00 PM. Night shift - $1.00 per hour worked between 11:00 PM and 6:00 AM.

Department: Canadian Airports and Strategy - Customer Experience

Category: Unionized personnel (AIMTA)

Being part of Air Canada means joining an iconic Canadian brand. If reaching new heights, working as part of a team and making a meaningful contribution excite you, join our diverse, dynamic team at the forefront of passenger aviation.

Important to know:

• Safety first, always: We are firmly committed to ensuring the safety of our colleagues and customers in all aspects of our work.
• To succeed as a lead ramp agent: Adopt a proactive approach and take initiative to drive results and enhance the customer experience.
• Air Canada ramp leads are ambassadors of Canada: As the nation's carrier, we take pride in sharing our unique Canadian character and delivering a distinct experience.

Main responsibilities

• Lead a team of ramp agents responsible for ground services and baggage handling for aircraft, ensuring safety and on-time performance.
• Provide direction, guidance, coaching and support while ensuring effective communications.
• Adhere to company standards by consistently applying safety protocols and promoting a safety-focused culture within the team.
• Make effective and timely decisions in a constantly changing environment.
• Ensure accurate and timely processing of baggage, including loading, unloading and matching connecting flights.
• Coordinate with the connections team to facilitate baggage transfers, especially during tight connection periods.
• Deliver an exceptional customer experience and ensure punctuality and operational efficiency.
• Marshal or tow aircraft to gates for boarding and deplaning, and for loading/unloading baggage and cargo.
• Operate and drive vehicles and equipment used for routine aircraft servicing.
• Demonstrate punctuality and reliability to support overall team success in a fast-paced environment.

Qualifications

• Knowledge of airport operations or ramp operations.
• Strong leadership skills and communication abilities to delegate and execute critical tasks.
• A strong commitment to safety while adhering to established standards and protocols.
• Valid driver's license (operation of heavy ramp equipment will be required).
• Ability to repeatedly lift 32 kg (70 lb).
• Availability to work a permanent shift schedule within a 24-hour period, including weekends and holidays.
• Ability to meet Air Canada medical standards, including drug and alcohol screening.
• Ability to obtain and maintain any applicable transportation security clearances and additional authorizations (see Transport Canada for details).
• Candidates must be eligible to work in the country where the position is located at the time any offer is made; obtaining any required permits, visas or other authorizations is the responsibility of applicants.

Benefits

• Financial benefits: Pension plan, employee share purchase plan, profit sharing plan.
• Health and wellbeing: Health, dental and life insurance plans for you and your family (as required).
• Recognition: Brille, Air Canada's recognition program, allows outstanding efforts to be acknowledged.
• Travel privileges: Generous travel privileges for you and eligible others after 28 weeks of service, including standby travel, hotel and car rental discounts, Air Canada Vacations discounts, and more.

Language requirements

When qualifications are equal, preference will be given to bilingual candidates.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that values the unique contribution of our employees to the success of our Company.

Note: Air Canada thanks all applicants for their interest. However, we will only contact candidates selected to proceed in the process.