Entry Into Service Project Manager / Chef de projet entrée en service

Do you have experience in project management, have you worked in the aerospace industry, preferably in a customer service role, and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for an Entry Into Service Project Manager to join our Customer Services team based in Mirabel (Québec, Canada).

You will be part of the Customer Services team A220 responsible for creating and maintaining EIS project plans.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your role as Entry Into Service Project Manager will be to project manage the Entry Into Service (EIS) preparation phase for new A220 aircraft customers as part of Customer Services.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Project manage the Entry Into Service (EIS) preparation phase for new A220 aircraft customers as part of Customer Services;
• Provide overviews of the EIS process and project plan to customers;
• Create and maintain EIS project plans;
• Identify and track any risks, as well as escalate emerging EIS issues to A220 program management and external customers for swift resolution;
• Hold regular EIS conference calls and face-to-face meetings with customers, Airbus Canada and Airbus functional teams as well as external stakeholders;
• Be able to present in front of all levels of the organization during regular Customer Review Meetings (CRMs);
• Provide and present key updates to Senior Management on progress and roadblocks that impact successful EIS;
• Work closely with A220 program functional groups to ensure delivery of EIS entitlements/deliverables;
• After first delivery, transition the account to the Customer Support Director through a clean project handover and support during an agreed transition period;
• Support other initiatives and projects as required.

Your boarding pass:

• Strong proficiency in both English and French (verbal and written);
• At least five (5) years of experience in the aerospace industry, preferably in a customer service role;
• University degree or college diploma in a related field (engineering or technical);
• Strong business acumen and a track record of delivering exceptional customer service;
• Strong project management skills — PMP certification or equivalent is considered an asset;
• Outstanding interpersonal and leadership skills, combined with the ability to positively influence others;
• Willingness and availability to travel regularly;
• Team player, self-starter, results-driven, with strong interpersonal and communication skills.

This role may involve some travels for business (worldwide).

Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Cet emploi requiert d'être consciencieux aux risques potentiels de non-conformité et un engagement à agir avec intégrité, ceci étant la fondation du succès de la Compagnie, sa réputation et sa croissance durable.