Project Leader - Customer Satisfaction

You have solid experience in managing complex projects, excel at mobilizing multidisciplinary teams, and want to put your expertise to work on major technical solutions for A220 operators? This position is for you!

The A220 commercial aircraft program is looking for a Project Leader - Customer Satisfaction A220 Airframe to join our airframe engineering team based in Mirabel (Quebec, Canada). Reporting directly to the Director of the unit, you will contribute to defining and executing the technical roadmap in order to resolve maturity issues and increase customer satisfaction.

In this role, you will demonstrate strong influential leadership to define robust execution plans, engage internal and external stakeholders, and ensure compliance with engineering commitments, all without direct hierarchical authority.

Your Work Environment

The headquarters of the A220 commercial aircraft program is located in Mirabel, in the Greater Montreal area, where the vibrant city is just a stone's throw away. Renowned for its peaceful and safe environment, the region offers a high quality of life for both young and experienced professionals and families, perfectly balancing career opportunities and outdoor activities, making it a truly special place to live.

Because We Take Care of You

• Financial benefits: Attractive salary, annual bonus, group insurance plan, pension plan, and share ownership plan.

• Work-life balance: A hybrid work policy, an on-site cafeteria, and a highly competitive holiday policy.

• Well-being / health: Employee Assistance Program (EAP), discount program, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.

• Personal development: Numerous opportunities for growth and training (a catalog of over 10,000 e-training courses available in open access to develop your employability, certifications, accelerated development programs, national and international mobility).

At Airbus, we help you work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexibility in our ways of working to stimulate an innovative spirit.

Your Challenges (Responsibilities)

Working closely with the engineering and services teams, your main missions will be to:

• Plan and steer: Define realistic and ambitious execution plans by securing stakeholder alignment and commitment on deliverables, milestones, resources, and associated budgets.

• Unite through influence: Extensively gather and mobilize the team's designers and engineers toward achieving objectives, without direct hierarchical authority.

• Deploy governance: Structure internal governance and actively participate in external bodies to lead projects according to four key pillars:

  • Corrosion roadmap.

  • Repairability roadmap (restoration, expansion of allowable damage limits, and generic repairs).

  • Maintenance escalation (cracking issues and repetitive inspections).

  • Interchangeability issues.

• Collaborate transversally: Develop a strong partnership with the Customer Services team and the Chief Engineer's team to clarify and materialize market expectations.

• Manage risks and performance: Proactively identify execution risks, develop contingency plans, and ensure rigorous monitoring of compliance with plans (time, cost, quality).

• Ensure strategic visibility: Present project progress and defend trade-offs to internal stakeholders, up to the Airbus Canada Executive Committee.

Dimensions and Impact of the Position

The position holder will make a decisive contribution to achieving one of the three main A220 priorities identified by the CEO of Airbus Canada to achieve customer satisfaction, namely improving the maturity of structural components.

The development budget allocated to improving the maturity of the aircraft structure is approximately $10M CAD per year for the next 3 years. Across all these dimensions, the direction and decisions taken by the position holder will have a significant impact on customer satisfaction and the performance objectives of the A220 fleet.

Your Boarding Pass (Preferred Profile)

• Education: Degree in aerospace engineering or equivalent.

• Required experience: A minimum of 15 years of experience in engineering, including 3 to 5 years in airframe engineering.

• Large-scale project management: Proven experience in leading major multidisciplinary projects transversally (influential leadership).

• Business and strategy focus: Keen business and financial acumen combined with a strategic vision.

• Customer orientation and values: Customer-oriented mindset, acting at all times with integrity, respect, and a strong sense of collaboration.

Don't seem to match 100%? Don't worry! Airbus will support you in finding the position that best suits your skills and aspirations.

Take your career to the next dimension by submitting your application online now!

This job requires a awareness of any potential compliance risks and a commitment to act with integrity, as this is the foundation for the Company's success, reputation and sustainable growth.

Legal Entity: Airbus Canada Limited Partnership

Contract Type: Permanent

Experience Level: Professional

Job Family: Program and Project Management <JF-PP-PM>

By submitting your CV or application, you consent to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications regardless of social and cultural background, age, gender, disability, sexual orientation or religious beliefs. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange as part of a recruitment process. Any impersonation of Airbus must be reported to emsom@airbus.com.

At Airbus, we help you work, connect, and collaborate more easily and more flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

About Us

As a manufacturer of commercial aircraft, with Space and Defence and Helicopters divisions, Airbus is Europe's largest aerospace company and a global leader.

Airbus has built on its strong European heritage to become truly international, with some 148,000 employees at 180 sites worldwide. The company has final assembly lines for aircraft and helicopters in Asia, Europe and the Americas.

In Canada, over 4,500 people work at Airbus's ten sites and offices and those of its subsidiaries, including over 4,000 in Quebec.

The main production sites are the headquarters of the A220 commercial aircraft program and Airbus Atlantique Canada, both located in Mirabel, Quebec. Other Airbus sites and subsidiaries are located in Ontario - Airbus Helicopters Canada in Fort Erie and NAVBLUE in Waterloo - Nova Scotia and Quebec.

A member of the Airbus family for over five years, the A220, designed and assembled in Quebec and renowned for its exceptional performance and versatility, has become a preferred choice for airlines.

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