Service Manager

Job Information

• Date Opened 08/04/2026
• Job Type Contract
• Industry Engineering
• Work Experience 5+ years
• City Dorval Central
• Zip/Postal Code H4Y
• State/Province Quebec
• Country Canada

About Us

Gestal Amérique du Nord is a partner of choice for companies in the aerospace, shipbuilding, and energy sectors. We offer a full range of services, from design to execution, including maintenance. Our experts support our clients in optimizing their production processes, complying with the most rigorous standards, and improving their overall performance.

Our values: Quality is everyone's business, and our commitment to continuous improvement transforms errors into opportunities for excellence. We foster a respectful and caring work environment where employees thrive. If you are ready to take on challenges and foster innovation, join us!

Job Description

What are your contributions to the team?

You will be responsible for certain product development projects with the goal of ensuring the supply chain is ready for new aircraft programs, working closely with strategic purchasing, engineering, and program teams.

You will liaise between product development teams, the business unit and the supplier, and strategic procurement commodity teams. Specifically, your responsibilities will be:

• Responsible for a team of procurement agents.
• Responsible for managing several commodities during the different phases of product development.
• Act as project manager and ensure that procurement group activity schedules are met.
• Be responsible for contractual negotiations with external suppliers as part of the change management process.
• Represent the supply chain department within various Integrated Product Development Teams (IPDT).
• Ensure project visibility and follow-up within the supply chain team and the various functions of the business unit.
• Support commodity teams in developing commodity strategies for programs under development and for developing commercial agreements with suppliers.
• Plan and monitor the team's balanced scorecard and key team indicators
• Coach & support employees in all their activities;
• Develop good relationships with strategic suppliers and internal stakeholders in line with business needs

Requirements

How to thrive in this role?

• You hold a bachelor's degree in business administration or engineering. A postgraduate university degree is an asset, particularly an MBA or a master's degree in engineering.
• You have at least ten (10) years of experience in the aerospace industry; fifteen (15) years or more is an asset.
• You have a proven track record in effective team coordination and management; you have a minimum of two (2) years of experience as a direct supervisor, which is an asset.
• You demonstrate mastery of leadership skills: providing clear direction, leading change, inspiring trust, generating results and performance, and building effective teams.
• You have demonstrated experience in negotiating with suppliers.
• You are able to demonstrate strong technical knowledge of aircraft.
• You have acquired direct experience in development programs or program management, which is an asset.
• You demonstrate strong problem-solving and analytical skills.
• You possess excellent communication and influence skills and are able to work daily in French and English.
• You are able to work primarily on-site, regularly, in one of our Montreal area establishments.
• You are available to travel up to 25% of the time as part of your work, in Canada and internationally, as needed.