Service Manager - Air Canada Maintenance - Commercial Transformation

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The person in this position designs, plans and deploys improvement strategies, in addition to overseeing transformation programs in the assigned business sector at Air Canada Maintenance. They report on progress and risks associated with the transformation of Air Canada Maintenance to the Integrated Management Office by collaborating upstream with business unit leaders, management financial officers and process and performance leads within the business units. Creating a positive and collaborative environment for employees to foster LEAN thinking, they will shape the improvement vision and lead teams to propose customer-focused solutions that are efficient, cost-effective, standardized, sustainable and based on best practices. They must possess extensive knowledge in process improvement and program management, as well as strong consulting skills and excellent aptitude in coaching our leaders on organizational effectiveness to support an inspired culture founded on trust and collaboration.

Responsibilities:

• Ensure all projects in the assigned transformation programs align with Air Canada Maintenance strategic objectives by collaborating with leaders to define program vision and objectives.
• Assign cross-functional projects to the Process Optimization Service Manager in accordance with program objectives and vision, supervise performance and mitigate project risks. Ensure appropriate LEAN and improvement approaches are utilized and coach employees in applying improvement methods.
• Ensure unit projects assigned to the Process and Performance Service Manager align with commercial transformation strategy and priorities. Provide advice as needed.
• Supervise operational performance and develop cost transformation strategies and program roadmaps for assigned business sectors focused on performance and productivity improvement and collaboration between Air Canada Maintenance units.
• Consolidate efforts from various project teams for seamless integration of plans, schedules, and resources to ensure overall program success.
• Manage and supervise project plans in Smartsheet for assigned programs and track progress against operational objectives and cost savings and benefit expectations. Keep leaders informed of unit health.
• Assess costs of assigned programs for the upcoming year.
• Keep leaders informed of expected results, resources, schedule, risks, and issues related to improvement initiatives so that approved Air Canada Maintenance program projects deliver expected value. Ensure interdependencies are clearly understood and initiatives align with operational priorities.
• Lead and support the unit in preparing its report to the Integrated Management Office and conduct its sessions, where applicable.
• Manage improvement suggestions and guide the unit by proposing recommendations and using and integrating prioritization methods and best practices to enhance unit efficiency.
• Supervise approvals throughout the life cycle of programs and initiatives (opportunities, charters, initiative activities, retrospectives) and overcome obstacles.
• Track progress and resource allocation of programs and initiatives and collaborate with relevant stakeholders to upstream identify and assess risks of the assigned program, implementing mitigation strategies to minimize potential disruptions.
• Encourage communication, collaboration, and continuous improvement within the organization based on new or existing best practices, tools, and operational excellence methods.
• Gather operational requirements and collaborate with various teams (IT, Strategic Procurement, Finance, etc.) to establish executable roadmaps.
• Develop and implement the organization's maturity plan and future vision by leveraging best practices and innovation for operational performance. Align programs and initiatives accordingly.
• Ensure programs and initiatives include an effective change management and communication plan that respects the culture of Air Canada Maintenance and Air Canada values.
• Collaborate with Management Methods leads to ensure process documentation is current and accurate.
• Provide guidance to business units on the LEAN approach, project standards, and methodology in accordance with operational excellence processes and the project management professional body of knowledge.
• Provide support to the Director - Commercial Transformation and act as a critical sounding board on the development and deployment of the transformation strategy.
• Perform all other related duties assigned.

Qualifications

• Bachelor's degree (Master's, an asset) or equivalent certification (Lean Six Sigma Black Belt or PMP certification).
• At least five years of proven experience leading multiple improvement initiatives that delivered benefits.
• Proven expertise in establishing and maintaining effective relationships with stakeholders.
• Strong ability to anticipate and identify potential challenges and develop appropriate solutions.
• Ability to communicate effectively and capacity to influence and persuade others.
• Experience driving process improvement and task streamlining strategies across different functional domains and management methods.
• Demonstrated ability to inspire and build successful teams.
• Strong organizational skills and pace of change management skills.
• Strong analytical mindset and high drive for results.
• Professional experience across Operations, Engineering, or Supply Chain groups, an asset.
• Knowledge of statistics and statistical software, measurement systems analysis, and control charts.
• Computer proficiency (Word, Excel, Smartsheet, PowerPoint, statistical applications, and BPM).
• Availability to travel.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

Equal skills being equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications so that we can build a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.