Inflight Crew Supervisor - Temporary

Description

Being part of Air Canada means belonging to a Canadian icon; Air Canada was recently named Best Airline in North America. Launch your career by joining our innovative and diverse team at the forefront of passenger air travel.

Air Canada is pursuing its objective of becoming a global leader. To achieve this, the Inflight Services team is seeking an Inflight Crew Supervisor who will play a leadership role in the professional supervision and management of our ambassadors and inspire them to excellence in customer service, operations and safety.

Directly influencing the customer service experience, the Inflight Crew Supervisor will demonstrate proven leadership skills both on the ground and onboard. This role is intended to encourage, develop and strengthen cabin crew leadership.

Responsibilities:

Performance Leadership

• Anticipate the needs of employees and customers, and be accessible to them;
• Act as a coach, motivate and engage our frontline ambassadors and the immediate team to build a positive, high-performing group;
• Manage and administer disciplinary investigations and employee meetings, including inquiries related to issues and Labour Relations;
• Conduct control flights to ensure service consistency;
• Serve as a point of contact on targeted flights and address issues immediately;
• Act as a subject-matter expert for specific line interactions and serve as a resource or liaison between employees and the Company;
• Coordinate with Inflight Services Training and Customer Experience teams to identify training areas requiring increased focus;
• Report findings and recommendations to management regarding onboard service compliance, performance management and continuous improvement.

Operational Management

• Manage, monitor and coordinate various activities and processes to ensure excellence in safety and operational standards;
• Help motivate frontline ambassadors to meet the Company's image standards before boarding and onboard;
• Brief cabin crew on outbound flights and guide them on customer expectations regarding our products while communicating the Company's vision;
• Effectively communicate the rationale behind Company policies, procedures and products, both onboard and during layover rest periods. Serve as a direct liaison between frontline ambassadors and the Customer Experience team;
• Assist in managing operational irregularities, CCOE operations and other operational contingencies established by airports, government regulators and Air Canada.

Qualifications

• Secondary school diploma;
• High flexibility and adaptability to support a 24/7 service;
• Ability to work variable and flexible schedules;
• Experience in leading, motivating and coaching;
• Completion of flight attendant training program and maintenance of competencies;
• Ability to obtain a Restricted Area Identity Card (RAIC) or equivalent;
• Proven interpersonal skills, conflict resolution and oral and written communication skills;
• Intercultural skills and awareness;
• Strong organizational skills and ability to define and realize a vision;
• Strong customer focus;
• Analytical ability and creativity;
• Solid knowledge of safety, service standards and labour relations;
• Awareness of competitive environment;
• Attention to detail;
• Ability to meet deadlines, work under pressure and achieve multiple objectives;
• Experience in aviation and guest-service tourism is an asset;
• Fluency in French and English, or a route language, is an important asset;
• Punctuality and reliability to support overall team success in a fast-paced environment.

Conditions of employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining any necessary work permits, visas or other authorizations. Proof of eligibility must be provided before the start date.

Language requirements

When qualifications are equal, preference will be given to bilingual candidates.

Diversity and inclusion

Air Canada is committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that values the unique contribution of our employees to the success of our company.

As an employer that ensures equal access to employment, we encourage applications from a wide range of candidates so we can build a workforce that reflects the diversity of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest; only those selected for an interview will be contacted.