Flight Hours and Credits Lead

Company Description

Be part of the journey!

Our mission is to be the favorite airline of our customers and team.

An open mind, care for others, intelligence at work and above all a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is just the beginning.

Want to join us? You will have the opportunity to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring working environments.

Job Description

The Flight Hours and Credits Lead is responsible for supervising and supporting the Flight Hours and Credits coordinators team. They ensure the rigorous application of collective agreements for flight deck crew (PNT) and cabin crew (PNC), as well as company policies, to guarantee the accuracy of data transmitted to the payroll department. The incumbent acts as the main point of contact for escalations, complex analyses and cross-functional coordination, while optimizing processes to improve efficiency and compliance.

Responsibilities:

• Supervise the flight hours and credits coordinators team and ensure effective coaching.
• Act as an expert in PNC and PNT collective agreements and company policies, and provide clarifications to team members and stakeholders.
• Ensure the quality and accuracy of analyses performed by the team, notably by validating schedule modifications and payroll-related adjustments.
• Respond to escalations and complex cases requiring in-depth analysis or cross-functional coordination.
• Work closely with Human Resources, Payroll, Crew Scheduling, Crew Planning, In-Flight Service, Flight Operations and other departments to ensure smooth management of flight hours and credits.
• Ensure rigorous follow-up of sick leave banks, overtime, bonuses and reassignments, ensuring their compliance with collective agreements and current policies.
• Develop and update internal procedures to optimize process efficiency and ensure compliance with regulatory and contractual requirements.
• Train and support new employees within the team.
• Participate in the improvement of systems and tools used for tracking flight hours and credits.
• Prepare and analyze reports for Finance, unions and other internal stakeholders.
• Ensure effective and professional communication with flight crews in response to their requests and concerns related to flight credits and various bonuses.

Qualifications

• Post-secondary diploma in administration, management or any other relevant discipline (an asset).
• Minimum of 3 to 5 years of experience in aviation, including experience in supervision or personnel management.
• Excellent knowledge of PNC and PNT collective agreements.
• Proficiency in computer tools and schedule and payroll management software (AIMS).
• Demonstrated ability to analyze complex data and make informed decisions.
• Excellent communication, leadership and conflict management skills.
• Proactivity and ability to anticipate issues.
• Ability to work under pressure.
• Rigor and attention to detail in the application of rules and procedures.
• Bilingualism (French/English), written and spoken.

Additional Information

*A good command of French is required for positions in Quebec. The incumbent will be required to communicate frequently in English, orally and in writing, with colleagues, clients or other stakeholders, both in Quebec and internationally.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity is paramount. We strive to bring together a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples and persons with disabilities to submit their applications. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, contact us so that we can work together to suit your needs appropriately.