Chef A220 Program Support Energy / Head Of A220 Program Support Energy

Do you have fifteen (15) years of experience, have you worked in aerospace and would you like to progress and develop new skills? Then this job is for you!

The A220 commercial aircraft Programme is looking for Head Of A220 Program Support Energy to join our Fleet efficiency team based in Mirabel (Québec, Canada), where you contribute to the definition and execution of the A220 Fleet performance plan, and provide leadership and alignment within Customer Services functions on Fleet performance initiatives priorities and communicate internally and externally on the progress of these initiatives. The Energy perimeter covers all technical topics related to propulsion, the APU, fuel, air systems, landing gear and braking, as well as hydro mechanical systems.

The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.

Your working environment:

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.

How we care for you:

• Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
• Work / Life Balance: A hybrid working policy (based on operational needs), on-site cafeterias and a highly competitive holiday policy.
• Wellbeing/Health: Employee Assistance Program (EAP), Discount Program, on-site Medical Service, access to a public shuttle service between Laval (Montmorency metro station) and Mirabel, and a carpooling application.
• Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

Your challenges:

• Technical Operations focal on Energy perimeter
  • Provide leadership, guidance, coaching and support to the team in charge
  • Act as the focal and expert on in-service issues for an assigned portfolio of ATA chapters related to the Energy perimeter
  • Monitor those ATA chapters from a fleet performance standpoint.
  • Based on the criticality of the supplier to the performance of the fleet, attend supplier management meetings on behalf of Customer Services for your ATA chapters’ domain of responsibility.
  • Define the required budget for all activities related to these technical operations.

• Overall responsibility for MISP (Major In-Service Problem) progress and Customer Services Change Board focal
  • Responsibility for the progress of MISP items and have end-to-end leadership for resolution of the MISP items falling under your ATA chapters’ area of responsibility.
  • Owner of key MISP KPIs, in particular the Time-To-Get-a-Fix (TTGF) KPI.
  • By delegation of Ho, Chairman of Pre-OS/OS (Operational Surveillance) reviews and will represent Customer Services at the various Change Boards, particularly the CCB (Change Control Board).
  • Define and align the in-service overall strategy for all changes presented to the Change Board.
  • In coordination with the Head of Business Planning and Governance, define the required budget and manage it for all activities related to Fleet Performance and Program Support.
  • Establish and maintain a strong collaborative relationship with A220 Suppliers, particularly in the analysis of root cause of in-service issues and the definition of technical solutions.
  • Work closely with the Supplier Support Management team to design supplier recovery plans as required for in-service issues falling under job holder’s ATA chapters’ of responsibility

• Solution embodiment
  • Develop the Service Bulletin (SB) fleet embodiment strategy (taking into account the allocation strategy, the determination of required seed units needed and the overall commercial conditions of the Service Bulletin)
  • Ensure SBs are issued as early as possible and, for MISP items, potentially independently from POE to ensure swift incorporation of the SB on in-service fleet.
  • Monitor the development, issuance and embodiment of the SB, with particular focus on MISP and Continuous Airworthiness items (CARB).
  • Secure support from SATAIR, the In-Service Supply Management Team and the Retrofit Management Team to solution embodiment (kitting, spares…), and set up regular fleet retrofit meetings to review showstoppers.
  • By delegation of Ho, chair and run SBCB or A220 equivalent.

• Customer Satisfaction portfolio
  • On delegation from the Ho Program Support, manage the continuous development portfolio (incl. Budget) reserved to address in-service issues through change requests
  • Validate that change request belongs to the Customer Satisfaction portfolio, prioritize the change requests
  • Monitor budget spend vs. AOP and take actions in case of deviation

• Customer management
  • Manage the relationship and communication strategy for the portfolio of customers in relation to these customers’ specific A220 fleet performance.
  • Work closely with the rest of the team to align on communication to customers from a reporting format and frequency standpoint.

• Safety & airworthiness customer services focal
  • Program Support focal for safety & airworthiness issues and representative on Continued Airworthiness Review Board for the ATA chapters under your responsibility
  • Will attend CARB meetings on behalf of Program Support to ensure end-to-end oversight of the safety & airworthiness of the fleet. In this domain, work in close cooperation with the Head of Engineering and Maintenance (ABSI).

• Predictive maintenance priorities definition focal
  • Chair decision on predictive maintenance new developments for the ATA chapters under your responsibility
  • Take into account the analysis of In-Service Events, top OR/Severe Event drivers and top aircraft availability drivers and provide guidance to the FlightLink team on which algorithms should be developed in priority.