Description

To belong to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

Air Canada is modernizing its application platform using cloud-native and service mesh-based architectures. The Technical Lead plays a critical leadership role in the design, operation, and development of our Red Hat OpenShift clusters and the Red Hat OpenShift Service Mesh platform. For Technical Leads, this is a great opportunity to join Air Canada (an iconic Canadian symbol) and participate in creating cutting-edge solutions. The ideal candidate is highly motivated, innovative, possesses excellent analytical skills, is results-oriented (and ready to deliver them), and autonomous.

Responsibilities

• Maintain, configure, upgrade, and operate workloads deployed on our Red Hat OpenShift clusters.
• Install, configure, upgrade, and patch the OpenShift Service Mesh (OSSM) platform and its essential components (Istio, Envoy, ingress and egress gateways).
• Manage authentication and authorization mechanisms within a cluster.
• Ensure optimal observability of the OpenShift platform.
• Ensure the security and compliance of the platform, including certificate management, service mesh security policies, and vulnerability patching.
• Analyze and troubleshoot platform issues.
• Keep operational documentation, operating guides, and standard operating procedures for OpenShift and OSSM up to date.
• Interpret new and existing requirements and create solutions accordingly.
• Assist application teams in implementing best practices for deploying and operating services within the service mesh.
• Assess needs, identify dependencies and risks, and take action to resolve them.
• Optimize platform performance and quality.
• Identify potential issues within the platform and make necessary adjustments.
• Collaborate with cross-functional teams to understand runtime constraints and requirements.
• Take responsibility for continuous platform improvement.
• Contribute to the continuous improvement of teams and their processes by bringing new ideas and solutions and providing productive feedback.

Qualifications

• Bachelor's degree in computer science, computer engineering, or equivalent.
• At least five years of experience in platform engineering and software engineering; proven technical leadership skills.
• Experience in software development for enterprise services and applications, a significant asset.
• Solid hands-on experience with Red Hat OpenShift clusters in production environments.
• In-depth expertise in Red Hat OpenShift Service Mesh (OSSM) and its essential components.
• Excellent understanding of Kubernetes networking concepts, including ingress and egress traffic, service discovery, DNS, and network policies.
• Strong working knowledge of Linux environments, containers, and cloud-native runtimes.
• Proven ability to lead technical design discussions, review architectures, and define platform standards.
• Experience troubleshooting complex, multi-layer production issues involving Kubernetes, networking, and service mesh components.
• Strong collaboration and communication skills; ability to work effectively with platform, Site Reliability Engineering (SRE), security, and application teams.
• Solid experience in developing applications using service-oriented, event-driven, and web service architectures.
• Knowledge of API protocols, specifications, and data formats.
• Knowledge of the Agile environment and experience with source control systems (GitHub, Bit-Bucket, etc.).
• Knowledge of the continuous integration, delivery, and deployment lifecycle.
• Knowledge of design and integration patterns.
• Ability to work effectively and achieve high-quality results under pressure and in rapidly changing or uncertain environments.
• Ability and desire to work collaboratively with other team members, both in person and remotely.
• Strong oral, written, and interpersonal communication skills.
• Interest in learning new technologies and understanding the airline industry.
• Demonstrate punctuality and reliability to promote overall team success in a fast-paced environment.

Assets

• Experience with AWS technologies, including ROSA.
• Experience with API management software.
• Red Hat certifications (RHCSA, RHCE, OpenShift certifications).
• Software development certifications.
• Experience in the airline industry.

Personal Qualities

• Inspire and energize engineering teams by demonstrating great enthusiasm and fostering a culture of excellence and accountability.
• Demonstrate an innovative and forward-thinking spirit, constantly exploring emerging technologies and unconventional solutions to address complex challenges.
• Establish and maintain a culture of trust, transparency, and psychological safety, allowing for open dialogue that promotes diverse perspectives.
• Challenge assumptions and the status quo with curiosity and courage, fostering continuous improvement and increasing team performance.
• Balance strategic vision with practical technical guidance, ensuring alignment between business objectives and technical execution.
• Lead by example through integrity, resilience, and a commitment to mentoring colleagues to reach their full potential.

Terms of employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining any necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Where skills are equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that values the unique contribution of our employees to the success of our company.

As an equal opportunity employer, we encourage the most diverse applications in order to build a varied workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.