Concierge

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Air Canada Concierge Service Agent is primarily responsible for offering personalized service focused on recognition and attention to detail to Aeroplan Super Elite 100K members, as well as other top-tier members and Signature Class customers at the airport (arrivals, check-in, departures, and in lounges).

The Concierge Service Agent must constantly look out for the needs of Air Canada's marquee customers and offer excellent service at all times, in accordance with customer service guidelines and company safety rules. The person occupying this position must be capable of solving all kinds of problems, as well as knowing how to ask for help and who to contact to obtain it. By establishing professional and positive relationships with our most loyal customers, the Concierge Service Agent helps build brand loyalty.

Responsibilities:

• Greet high-value customers at the check-in counter and accompany them to the lounge, if applicable.
• Help resolve high-value customer issues upon arrival and departure, including ticketing, upgrades, connections, baggage retrieval, and last-minute arrangements.
• Assist high-value customers at boarding gates.
• Greet high-value customers in the lounges.
• Communicate with the 24/7 Concierge Service, as needed.
• Communicate with Concierge Service agents stationed at other airports worldwide, as well as with local representatives (hotels, other carriers).
• Propose solutions for high-value customers, particularly in the event of operational irregularities.
• Maintain daily reports on Concierge Service activities, log issues, and follow up as necessary.
• Liaise with Concierge Service groups to assist in caring for important or high-value customers.

Qualifications:

• Proficiency in Internet, email, Word, Excel, and use of the Altéa Reservation system.
• Degree in tourism, an asset.
• Experience in a similar position, an asset.
• Knowledge of ticketing, an asset.
• Availability for travel (seminars, training, etc.).
• Obtaining an airport pass.
• Wearing the uniform according to company rules.
• Compliance with airport security and safety rules.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements:

• Excellent knowledge of Japanese and English (written and spoken) – knowledge of other foreign languages, an asset.

Diversity and Inclusion:

Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to the success of our business.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.