Description

Belonging to Air Canada is belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The Air Canada Concierge Service agent is primarily responsible for offering personalized service focused on recognition and attention to detail to Aeroplan Super Elite 100K members, as well as other top-tier status members and Signature Class customers at the airport (upon arrival, check-in, departure, and in the lounges).

The Concierge Service agent must constantly look out for the needs of Air Canada's brand customers and provide excellent service at all times, in accordance with customer service guidelines and company safety rules. The person holding this position must be capable of solving all kinds of problems, as well as knowing how to ask for help and who to contact to obtain it. By establishing professional and positive relationships with our most loyal customers, the Concierge Service agent helps build their loyalty to the brand.

Responsibilities:

• Welcome high-contribution customers at the check-in counter and accompany them to the lounge, if applicable.
• Help resolve issues for high-contribution customers upon arrival and departure, notably regarding ticket issuance, upgrades, connections, baggage retrieval, and last-minute arrangements.
• Assist high-contribution customers at boarding gates.
• Welcome high-contribution customers in the lounges.
• Communicate with the 24/7 Concierge Service, as needed.
• Communicate with Concierge Service agents stationed at other stations globally, as well as with local representatives (hotels, other carriers).
• Propose solutions for high-contribution customers, notably in the event of irregular operations.
• Keep daily reports on Concierge Service activities up to date, log problems, and follow up as needed.
• Liaise with Concierge Service groups to assist in handling important or high-contribution customers.

Qualifications

• Proficiency in Internet, email, Word, Excel, and use of the Altéa Reservation system.
• Degree in tourism, an asset.
• Experience in a similar position, an asset.
• Ticketing knowledge, an asset.
• Availability for travel (seminars, training, etc.).
• Obtaining an airport pass.
• Wearing the uniform according to company rules.
• Compliance with Airport Security and safety rules.

Employment Conditions:

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining necessary work permits, visas, or other authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

• Excellent knowledge of Japanese and English (written and spoken) – knowledge of other foreign languages, an asset.

Diversity and Inclusion

Air Canada is resolutely committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment that showcases the unique contribution of our employees to our company's success.

As an equal opportunity employer, we encourage diverse applications in order to build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.