Aircraft Parts Sales Advisor

Job Overview

The Aircraft Parts Sales Advisor is responsible for supporting and developing the company's aircraft parts sales activities by providing customers with prompt, professional service based on solid product knowledge throughout the entire sales cycle.

The incumbent manages customer parts requests from initial inquiry through quoting, order placement, procurement, delivery, invoicing, and the tracking of warranties and core parts. They work in close collaboration with customers, original equipment manufacturers (OEMs), suppliers, as well as internal store, receiving inspection, purchasing, finance, and other operational departments to ensure that aircraft parts needs are met accurately, on competitive terms, and within required timeframes.

This role combines customer service, sales, supply chain coordination, order management, and aircraft parts administration, with a strong emphasis on customer satisfaction, execution speed, accuracy, and building lasting customer relationships.

What You Will Do

• Develop and maintain strong relationships with current and potential customers in the aircraft parts field, providing prompt and professional service throughout the sales cycle.
• Respond promptly to customer requests regarding aircraft parts, including pricing, availability, lead times, certifications, shipping, and other requirements.
• Prepare accurate and competitive quotes by researching internal inventory, original equipment manufacturers (OEMs), distributors, and suppliers, taking into account pricing, lead times, core or exchange part requirements, and applicable commercial terms.
• Proactively follow up on quotes and sales opportunities to drive conversion into orders, customer loyalty, and the growth of aircraft parts sales activities.
• Process and manage customer orders from initial request to procurement, delivery, invoicing, and the tracking of warranties and core parts.
• Identify customer needs and recommend appropriate parts, sourcing options, or alternative solutions as needed.
• Coordinate procurement activities with original equipment manufacturers and suppliers, including requests for quote and availability, purchase orders, urgent follow-ups, backorders, and delivery commitments.
• Work closely with the stores, receiving inspection, shipping, and other internal departments to coordinate stock allocation, parts receiving, priority requests, and order delivery within required timeframes.
• Keep customers informed throughout the order processing workflow regarding any changes related to pricing, availability, lead times, delivery schedules, and shipment status.
• Resolve customer, supplier, order, invoicing, warranty, core part, and delivery discrepancies or issues promptly and professionally, escalating critical issues to management as needed.
• Accurately enter and maintain customer, quote, sales order, purchasing, and transaction information in the ERP system and other company systems, ensuring complete and accurate documentation.
• Collaborate effectively with sales, purchasing, stores, receiving inspection, shipping, finance, and technical service teams, as well as external suppliers, to meet customer needs, ensure adherence to delivery deadlines, and deliver an excellent customer experience.

What You Will Bring

• College diploma or university degree in business administration, supply chain management, aviation management, or a related field, or an equivalent combination of education and relevant experience.
• Two to five years of relevant experience in aircraft parts sales, parts procurement, inventory and store management, supply chain, or a related aviation environment.
• Experience in customer service and/or sales, paired with strong relationship-building skills and a customer-centric approach.
• Sales orientation and the ability to identify business opportunities, understand customer needs, and exercise sound commercial judgment regarding pricing and margins.
• Excellent oral and written communication skills, with the ability to communicate effectively in French and English.
• Strong organizational and time-management skills, with the ability to simultaneously manage multiple customer requests and priorities in a fast-paced environment with tight deadlines.
• High attention to accuracy and detail, paired with strong problem-solving, follow-up, and decision-making skills.
• Ability to work independently and collaboratively with multidisciplinary teams, customers, original equipment manufacturers (OEMs), distributors, and suppliers.
• Mastery of the Microsoft Office suite, including Outlook, Excel, and Word; experience with JD Edwards EnterpriseOne or a comparable ERP system is considered an asset.
• Knowledge of aircraft parts terminology, certification requirements, warranties, exchange programs, and core parts, or experience with aircraft parts suppliers, original equipment manufacturers, distributors, or aviation maintenance organizations, considered an asset.

What We Will Do for You

At Execaire Aviation, your career path matters.

Our career culture is driven by innovation, teamwork, and a constant commitment to excellence. We support our employees' development through a variety of learning opportunities tailored to different roles across our organization. Whether through hands-on experience, mentoring, or function-specific training, our goal is to help you build confidence and develop your skills where it counts.

Every journey is unique; that is why we are committed to creating an environment where curiosity is encouraged and growth is possible. Join us to redefine the standards of aviation and unleash your potential in an environment where your aspirations can take flight!

Diversity and Inclusion

We celebrate diversity and believe in the strength of an inclusive workplace. At Execaire Aviation, we value unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive to create an environment where everyone feels respected, valued, and encouraged to give their best.

Join us in building a team that reflects the richness and diversity of the aviation world.