Vacation Travel Consultant (1-year temporary)

Be part of the trip!

Our mission is to be the favorite airline of our customers and our team.

Open-mindedness, care for others, intelligence at work, and above all, a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on multiple occasions, and this is just the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

In collaboration with the Call Center Supervisor, the Vacation Travel Consultant assists clients in planning their travel projects by offering solutions tailored to their needs, while delivering an exceptional service experience and maximizing sales opportunities.

Responsibilities:

• Answer incoming customer calls and provide personalized service.
• Effectively identify needs in order to recommend the best travel options.
• Research, plan, and book travel products using available tools.
• Design and sell travel packages and itineraries, including complex tailor-made itineraries.
• Confidently present various options offered by major industry suppliers.
• Support clients using online booking tools and follow up on ongoing files. (Sirev and PC Voyages an asset)
• Develop sales of complementary products and contribute to achieving commercial objectives.
• Stay abreast of market trends and adapt recommendations according to client needs.

Diploma of Secondary Studies or equivalent combination of relevant training and experience.

Minimum of 2 years of experience in travel product sales in a travel agency or call center.

Experience in planning and booking international travel involving multiple products and destinations.

OPC certification required; TICO certification considered an asset or willingness to obtain it.

Excellent skills in consultative selling, influence, prospecting, and building trusting relationships with clients.

Excellent communication, customer service, organizational, time management, and emergency management skills.

Excellent command of MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI (e.g., Copilot). Ability to learn quickly and adapt to new technologies.

Oral and written fluency in French and English.*

* Good proficiency in French is required for positions in Quebec. The incumbent will be required to communicate frequently in English, both orally and in writing, with colleagues, clients, or other stakeholders, both in Quebec and internationally.

Schedule Monday to Saturday, 9:00 AM to 5:00 PM. Availability during the week and weekends is required. (2 Saturdays per month).

Base salary plus commissions. (Competitive incentive program)

Three weeks of vacation and five personal days upon hiring.

Allocated budget for familiarization trips.

Group insurance, RRSP, and advantageous travel privileges, including unlimited standby tickets, confirmed tickets, and exclusive discounts.

Artificial intelligence tools are used for candidate analysis, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can properly meet your needs together.