Vacation Travel Advisor (1-year temporary)

• Full-time
• Workplace: Hybrid (in-person and telework) / Hybrid (face-to-face and telework)
• Schedule type: Fixed schedule – 37.5H/week: Monday to Friday / Fixed schedule - 37.5H/week: Monday to Friday
• Contract type: Temporary - Full-time
• Job category: Non-Unionized

Company description

Be part of the journey!

Our mission is to be the preferred airline for our customers and our team.

Open-mindedness, care for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of the world's best leisure airline multiple times, and this is just the beginning.

Want to join us? You'll have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You'll also have the opportunity to work in modern and inspiring work environments.

Job description

In collaboration with the call center supervisor, the vacation travel advisor assists clients in planning their travel projects by offering solutions adapted to their needs, while providing an exceptional service experience and maximizing sales opportunities.

Responsibilities:

• Answer incoming customer calls and provide personalized service.
• Effectively identify needs to recommend the best travel options.
• Research, plan, and book travel products using available tools.
• Design and sell travel packages and itineraries, including complex à la carte itineraries.
• Confidently present the various options offered by major industry suppliers.
• Support customers using online booking tools and follow up on ongoing files. (Sirev and PC voyages an asset)
• Develop sales of complementary products and contribute to achieving commercial objectives.
• Stay abreast of market trends and adapt recommendations according to customer needs.

Qualifications

• High school diploma or equivalent combination of training and relevant experience.
• Minimum of 2 years of experience in selling travel products in a travel agency or call center.
• Experience in planning and booking international travel including multiple products and destinations.
• OPC certification required; TICO certification considered an asset or willingness to obtain it.
• Excellent skills in consultative selling, influence, prospecting, and building trusting relationships with customers.
• Excellent communication, customer service, organizational, and time and emergency management skills.
• Excellent command of MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI (e.g., Copilot). Ability to learn quickly and adapt to new technologies.
• Fluent in spoken and written French and English.*

* A good command of French is required for positions in Quebec. The incumbent will frequently communicate in English, both orally and in writing, with colleagues, clients, or other stakeholders, both in Quebec and internationally.

Additional information

• Schedule Monday to Saturday, from 9 AM to 5 PM. Availability during weekdays and weekends is required. (2 Saturdays per month).
• Base salary plus commissions. (competitive incentive program)
• Three weeks of vacation and five personal days upon hiring.
• Budget allocated for familiarization trips.
• Group insurance, RRSP, and advantageous travel privileges, including unlimited standby tickets, confirmed tickets, and exclusive discounts.

Artificial intelligence tools are used for application analysis, whether for sorting or pre-selecting profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to assemble a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous people, and people with disabilities to apply. Transat will accommodate people with disabilities throughout the selection and hiring process. If you require accommodations, please contact us so that we can appropriately meet your needs together.

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Job location

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