Travel Advisor, Vacations (Temporary - Part-time 12 months)

Company Description

Be part of the journey!

Our mission is to be the preferred airline for our customers and our team.

Open-mindedness, care for others, workplace intelligence and above all a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of best leisure airline in the world multiple times, and that's just the beginning.

Want to join us? You'll have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You'll also have the opportunity to work in modern and inspiring work environments.

Job Description

The travel advisor participates in planning and booking vacations for our clients, analyzing their needs and proposing suitable destinations, itineraries, and products.

As part of this specific mandate, you will also play a supporting role to the existing advisors, both in sales and daily operations. You will actively contribute to client file management, administrative follow-ups, and optimizing in-branch service.

Your responsibilities will include opening and tracking files, payments, changes, special requests, confirmations, as well as accompanying the client throughout their journey, until their return from travel.

The position is for a candidate willing to work a fixed schedule including evenings and weekends, offering stability and predictability in a context of extended opening hours.

Your main responsibilities

• Advise clients on travel options offered by our partners and actively participate in sales according to branch traffic and needs.
• Support existing advisors in daily sales and client file management, including preparation, follow-up, and finalization of bookings.
• Ensure complete management of client files, from creation to travel completion, including payments, changes, special requests, and confirmations.
• Contribute to optimizing in-branch operations by taking on various administrative and operational support tasks.
• Identify the needs of clients present in the branch and propose suitable solutions, in collaboration with the existing team.
• Participate in the sale of travel products in different categories, including simple or more complex packages and itineraries, depending on experience level.
• Maintain professional and efficient service during extended hours to ensure continuity of operations and a quality customer experience.

Qualifications

• Open to profiles with or without travel experience. Experience in sales or customer service, retail, or a target-driven environment is an asset.
• Strong interest in customer service, sales, and in-branch work.
• Ability to build positive client relationships and provide professional and attentive service.
• Team spirit, collaborative attitude, and willingness to support colleagues to ensure smooth operations.
• Good communication skills, dynamism, and sense of initiative.
• Comfort with IT tools, social networks, or demonstrated ability to quickly learn new systems.
• Availability to work a fixed schedule including evenings and weekends.
• Mandatory OPC certification or commitment to obtain it quickly if required by the profile.

Additional Information

• Base salary and commission

• Schedule: Thursday and Friday from 6 p.m. to 9 p.m., as well as Saturday from 11 a.m. to 7 p.m. and Sunday from 10 a.m. to 6 p.m.

Artificial intelligence tools are used for analyzing applications, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

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Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to build a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous people, and people with disabilities to apply. Transat will accommodate people with disabilities throughout the selection and hiring process. If you require accommodations, please contact us so that we can appropriately meet your needs together.

Job location

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