Travel and Vacation Advisor (Temporary - Part-time 12 months)

Company Description

Be part of the trip!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, caring for others, intelligence at work and above all a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on multiple occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

The travel advisor participates in planning and booking vacations for our clientele, by analyzing their needs and proposing suitable destinations, itineraries and products.

As part of this specific mandate, you will also play a support role for existing advisors, both in sales and daily operations. You will actively contribute to the management of client files, administrative follow-ups and the optimization of branch service.

Your responsibilities will notably include opening and tracking files, payments, changes, special requests, confirmations, as well as supporting the client throughout their journey until their return from travel.

The position is aimed at a candidate willing to work a fixed schedule including evenings and weekends, offering stability and predictability in a context of extended opening hours.

Your main responsibilities

• Advise clients on travel options offered by our partners and actively participate in sales according to branch traffic and needs.
• Support existing advisors in the daily management of sales and client files, including the preparation, follow-up and finalization of bookings.
• Ensure complete management of client files, from creation to the finalization of the trip, including payments, changes, special requests and confirmations.
• Contribute to the optimization of branch operations by taking charge of various administrative and operational support tasks.
• Identify the needs of clients present in the branch and propose adapted solutions, in collaboration with the existing team.
• Participate in the sale of travel products in different categories, including simple or more complex packages and itineraries, according to the level of experience.
• Maintain professional and efficient service during extended hours to ensure business continuity and a quality customer experience.

Qualifications

• Openness to profiles with or without travel experience. Experience in sales or customer service, retail trade or in an environment with objectives constitutes an asset.
• Marked interest for customer service, sales and branch work.
• Ability to establish positive relationships with clients and offer professional and attentive service.
• Team spirit, collaborative attitude and willingness to support colleagues to ensure fluid operations.
• Good communication skills, dynamism and sense of initiative.
• Comfort with computer tools, social networks, or demonstrated capacity to learn new systems quickly.
• Availability to work a fixed schedule including evenings and weekends.
• Mandatory OPC certification

Additional Information

• Base salary and commission

• Schedule: Thursday and Friday from 6 PM to 9 PM, as well as Saturday from 11 AM to 7 PM and Sunday from 10 AM to 6 PM.

Artificial intelligence tools are used for candidate analysis, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are subsequently reviewed by our recruitment team to ensure a fair and inclusive process.

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Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples and persons with disabilities to submit their applications. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can jointly meet your needs appropriately.