Travel and Vacation Consultant (Temporary - Part-time 12 months)

Company Description

Be part of the journey!

Our mission is to be the airline of choice for our customers and our team.

Open-mindedness, care for others, intelligence at work and above all a healthy dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on multiple occasions, and this is only the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring working environments.

Job Description

The travel consultant participates in the planning and booking of vacations for our clientele, by analyzing their needs and proposing adapted destinations, itineraries and products.

As part of this specific mandate, you will also play a support role for existing consultants, both in terms of sales and daily operations. You will actively contribute to the management of client files, administrative follow-ups and the optimization of branch service.

Your responsibilities will notably include opening and tracking files, payments, changes, special requests, confirmations, as well as supporting the client throughout their journey, until their return from travel.

The position is aimed at a candidate willing to work according to a fixed schedule including evenings and weekends, offering stability and predictability in a context of extended opening hours.

Your main responsibilities

• Advise clients on travel options offered by our partners and actively participate in sales according to branch traffic and needs.
• Support existing consultants in the daily management of sales and client files, including the preparation, follow-up and finalization of reservations.
• Ensure complete management of client files, from creation to finalization of the trip, including payments, changes, special requests and confirmations.
• Contribute to the optimization of branch operations by taking charge of various administrative and operational support tasks.
• Identify the needs of clients present in the branch and propose adapted solutions, in collaboration with the team in place.
• Participate in the sale of travel products in different categories, including simple or more complex packages and itineraries, depending on the level of experience.
• Maintain professional and efficient service during extended hours to ensure business continuity and a quality customer experience.

Qualifications

• Openness to profiles with or without travel experience. Experience in sales or customer service, retail or in an environment with objectives is an asset.
• Strong interest in customer service, sales and branch work.
• Ability to build positive relationships with clients and offer professional and attentive service.
• Team spirit, collaborative attitude and willingness to support colleagues to ensure smooth operations.
• Good communication skills, dynamism and a sense of initiative.
• Comfort with computer tools, social media, or demonstrated ability to learn new systems quickly.
• Availability to work a fixed schedule including evenings and weekends.
• Mandatory OPC certification

Additional Information

• Base salary and commission

• Schedule: Thursday and Friday from 6 p.m. to 9 p.m., as well as Saturday from 11 a.m. to 7 p.m. and Sunday from 10 a.m. to 6 p.m.

Artificial intelligence tools are used for application analysis, whether to sort or pre-select profiles based on criteria related to the requirements of the position. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

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Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can together meet your needs appropriately.