AOG Coordinator, Customer Response Center (24/7 rotation)

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier's Benefits Program

With our employees' well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Coordinate with the different departments of the organization such as the Field Service Representatives (FSRs), Account Managers (CSAMs), Parts Logistics, BAS/ASF, and Senior Management in order to return the aircraft to service.
• During an AOG event, ensure and/or oversee that the necessary logistics are in place to support the customer, such as MRP or Service Facility requirements, GSE, parts and/or kits, engineering documentation, special flight permits.
• Interface and follow up with the customer and/or its representatives as well as vendors until complete resolution.
• Oversee specific aircraft medium term events that require specific attention in logistics and problem solving.

How to thrive in this role?

• You have a College diploma in Aircraft Maintenance (Avionics or Mechanics) or 10 years of related aviation experience.
• You have a strong comprehensive knowledge of the Global platform and the Challenger is an asset.
• You have strong English communication skills (spoken and written).
• You are comfortable using MS Office programs.
• You are customer-oriented & a team player.
• You are available to work days, evenings, nights and weekends on rotation.

Please note: You don't need all the skills, knowledge, and experience listed to apply for this position. We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.