Coordinator - Training - Cargo

Belonging to Air Canada is to belong to a Canadian symbol, Air Canada recently voted best airline in North America. Take your career to new heights by joining our innovative and diverse team at the forefront of passenger air transport.

The successful candidate is responsible for the delivery and coordination of training functions within the Air Canada Cargo directorate. They liaise with Cargo Operations, Customer Service, Dangerous Goods, warehouse personnel, Sales and general management of Air Canada Cargo, as well as external third parties. They are also responsible for training compliance with service level agreements for all Air Canada products, procedures and processes. Finally, they assist the Manager - Training - Cargo in delivering training at EMEA and UK sites.

Responsibilities:

• Ensure the delivery of classroom and remote training covering all mandatory requirements.
• Supervise and manage all e-learning training to ensure compliance with required standards.
• Ensure the delivery of training on Air Canada operating systems.
• Respond to operational training requirements to include but not limited to the following: Cargo reservations, Air Waybill data entry, inbound and flight processing, service and system procedures, warehouse procedures and related responsibilities, e-commerce, Air Canada standard operating procedures (SOP), safety and Dangerous Goods.
• Provide training on soft skills, such as Customer Service.
• Research and develop training material based on local requirements, including: lesson plan, reference guide, handouts, exercises, exams and PowerPoint presentations.
• In collaboration with the YUL Cargo Training and Development team, (re)develop company training as needed to meet local and international requirements.
• Collaborate with warehouse work trainers to cover the following: operational equipment, forklift driving, Pristine Condition manual handling techniques, other on-the-job training for new employees.
• Collaborate with and supervise office work trainers to cover the following: reception functions, import and export procedures, Load Planning (Weight and Balance), other on-the-job training for new employees.
• Manage entry points for new employees.
• Assist auditors during station audits.
• Provide training as needed at stations in Europe, Middle East, Africa and the UK to satisfy Air Canada standard operating procedures.
• In collaboration with the Manager - Ground Service Provider Management, implement new on-site station procedures and develop the required training.
• Work with General Sales Agents and Ground Services specialists to provide instructions, procedural information and advice.
• Provide assistance in Frankfurt, particularly in the event of a security-related issue.
• Assess training needs, new or additional.
• Other training-related tasks delegated by the Manager - Training - Cargo.

Qualifications

• Experience in delivering training, essential.
• At least two years of experience in Cargo, preferably in Operations.
• Excellent knowledge of cargo processes and procedures.
• Willingness to travel in Europe and North America to deliver, receive or develop training.
• Candidates must have the permanent and unrestricted right to live and work in the UK.

Conditions of employment:

Candidates must be eligible to work in the country concerned at the time an offer of employment is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language Requirements

Fluency in English and other languages, an asset.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment that showcases the unique contribution of our employees to the success of our business.

As an employer that guarantees equal employment access, we encourage diverse applications in order to have a workforce that is varied and representative of our customers and the communities where we live and offer our services.

Air Canada thanks all applicants for their interest, but only those selected for an interview will be contacted.