Flight Coordinator

Description

Skyservice Business Aviation Skyservice is the North American leader in business aviation. Focused on the key principles of safety and excellence, we offer a comprehensive service support and expertise experience ranging from aircraft management to chartering, maintenance, and aircraft sales, at our airport aviation service terminals in Canada and the United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These key values guide us daily and contribute to our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing its staff. If you want to advance your career and join a team determined to go further and aim higher in business aviation, the Skyservice family of companies is the team for you. Get to know us: https://www.skyservice.com/fr

Job Description: As a flight coordinator, you will play a central role within our team, working closely with crew members and account managers to ensure the meticulous planning and execution of flights for our entire fleet. From processing the initial request to planning the itinerary, organizing ground services, complying with regulatory body rules such as airport restrictions and permits, air traffic control, and customs services, you will perform essential tasks to optimize efficiency, enhance flight safety, and deliver exceptional customer experiences.

MAIN RESPONSIBILITIES:

• Bilingualism in French and English is required.
• Provide comprehensive support to crew members and client account managers throughout the flight management process, from flight preparations to post-flight tasks, including in-flight support.
• Ensure proper execution of itineraries and connections for clients, considering crew duty and rest time requirements as stated in Standard Operating Procedures (SOPs) and the Canadian Aviation Regulations (CARs).
• Manage the planning and notification of customs-related activities – pre-alert customs and immigration services of confirmed flight assignments.
• Obtain all landing and overflight authorizations from foreign governments for international flights and confirm operational requirements.
• Participate in integrating operational changes into flight schedules, which includes revising prior arrangements and finding a suitable replacement aircraft, in collaboration with the crew, maintenance team, and client account managers.
• Monitor airport and weather conditions, as well as airspace and air traffic control restrictions, and provide relevant information to the crew and client account managers.
• Analyze risks for new or high-risk destinations with the assistance of the management team and crew members.
• Support charter sales by participating in quoting and itinerary planning, and identifying efficient and safe itineraries.
• Validate aircraft and crew location, and confirm the status of the Minimum Equipment List.
• Monitor flight progress and provide operational information as needed.
• Perform post-flight tasks, such as reviewing and updating flight log data, conducting post-flight debriefs, and assisting account managers in modifying client profiles.

Skills:

• Bachelor's degree or college education in Aviation Management or Business Administration, or equivalent experience.
• Exceptional customer service and communication skills: essential skills.
• Business aviation experience: an advantage.
• Theoretical and practical knowledge of Canadian Aviation Regulations (CARs), as well as requirements of the United States Federal Aviation Administration (FAA) and the European Union Aviation Safety Agency (EASA): an asset.
• Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.
• Initiative, decision-making ability, and capacity to thrive in a dynamic, high-pressure environment while meeting tight deadlines.
• High adaptability and ability to work under pressure.
• Team spirit, exceptional organizational skills, and multitasking abilities.

Benefits:

Here are some of the perks and benefits we offer:

• Hybrid work arrangements
• Employer matching RRSP contributions
• Health, vision, and dental care plans
• Paid vacation
• Paid sick leave and personal days
• Employee referral program
• Continuing education program
• Service awards

Skyservice is an equal opportunity employer and all interested candidates are welcome. If, for any reason, you cannot apply via our job site, please contact a member of our Human Resources team for special arrangements.