Flight Coordinator

Skyservice Business Aviation is North America's leader in business aviation. Focused on key principles of safety and excellence, we offer comprehensive support services and expertise ranging from aircraft management and charter to maintenance and aircraft sales, at our aeronautical service terminals at airports in Canada and the United States. People and values are inseparable assets that drive our commitment to quality, safety, respect, and efficiency. These key values guide us daily and contribute to our reputation as leaders in aviation services. Skyservice is a team fully dedicated to supporting and developing its personnel. If you want to advance your career and join a team determined to go further and aim higher in business aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/fr

Job Description:

As a Flight Coordinator, you will play a central role within our team and work closely with crew members and account managers to ensure the careful planning and execution of flights for our entire fleet. From processing the initial request to itinerary planning, organizing ground services, regulatory compliance such as airport restrictions and permits, air traffic control, and customs services, you will perform tasks essential to optimizing efficiency, improving flight safety, and delivering exceptional customer experiences.

KEY RESPONSIBILITIES:

• Bilingualism in French and English is required.
• Provide comprehensive support to crew members and client account managers throughout the entire flight management process, from pre-flight preparations to post-flight tasks, including inflight support.
• Ensure the proper implementation of itineraries and connections for clients while respecting crew duty time and rest requirements set out in Standard Operating Procedures (SOPs) and the Canadian Aviation Regulations (CARs).
• Manage the planning and notification of customs-related activities - pre-alerting customs and immigration services of confirmed flight assignments.
• Obtain all landing and overflight permits from foreign governments for international flights and confirm operational requirements.
• Participate in integrating operational changes into flight schedules, which includes reviewing preliminary arrangements and finding a suitable replacement aircraft in collaboration with the crew, maintenance team, and client account managers.
• Monitor airport and weather conditions, as well as airspace and air traffic control restrictions, and provide relevant information to the crew and client account managers.
• Analyze risks for new or high-risk destinations with the help of the management team and crew members.
• Support charter sales by participating in quoting and itinerary planning, and identifying efficient and safe routes.
• Validate aircraft and crew locations, and confirm minimum equipment list status.
• Monitor flight progress and provide operational information as needed.
• Perform post-flight tasks such as reviewing and updating flight log data, executing post-flight retrospectives, and helping account managers modify client profiles.

Qualifications:

• Bachelor's degree or college studies in aviation management or business administration, or equivalent experience.
• Exceptional customer service and communication skills: essential skills.
• Business aviation experience: an advantage.
• Theoretical and practical knowledge of the Canadian Aviation Regulations (CARs), as well as United States Federal Aviation Administration (FAA) and European Union Aviation Safety Agency (EASA) requirements: an asset.
• Proficiency in the Microsoft Office suite (Word, Excel, and Outlook).
• Initiative, decision-making skills, and the ability to thrive in a dynamic, high-pressure environment with tight deadlines.
• High capacity to adapt and work under pressure.
• Team spirit, exceptional organizational skills, and multitasking abilities.

Benefits:

Here are some of the perks and benefits we offer:

• Hybrid work arrangements
• Employer matching RRSP contributions
• Health, vision, and dental care plans
• Paid vacations
• Paid sick leave and personal days
• Employee referral program
• Continuous training program
• Years of service awards

Skyservice is an equal opportunity employer and all interested candidates are welcome. If, for any reason, you cannot apply via our job site, please contact a member of our human resources team for special arrangements.

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.