Return Flow Coordinator

Return Flow Coordinator

Montreal, QC (Hybrid) Full time

Job Summary

Within the Supply Chain Department of Thales Canada Avionics, the incumbent ensures the management and monitoring of repair flows with customers and suppliers, while guaranteeing compliance with delivery performance objectives.

Essential Functions

• Register equipment to be repaired in the ERP in accordance with applicable requirements (quality, customer, operating procedures, etc.)
• Send products to suppliers (Competence Centers, Avionics Suppliers) according to the defined industrial organization
• Process customer orders and manage disputes
• Track repairs with suppliers via regular calls and emails, optimize repair turnaround times (TAT),
• Develop and track repair quotes with the customer until receipt of the order
• Produce work-in-progress tracking reports, analyze work-in-progress, and identify repairs at risk of delay
• Inform customers of work-in-progress and repair completion dates
• Return repaired equipment to customers according to contractual commitments with technical and regulatory documentation.

Minimum Requirements

• DEC
• Bilingualism, French/English, spoken and written
• SAP an asset
• Mastery of Word and Excel
• Rigorous
• Autonomy, analytical mind, sense of priorities, and respect for deadlines
• Methodical and precise
• Good team spirit, excellent interpersonal skills, as well as oral and written communication skills
• Sense of responsibility

This position requires a good knowledge of English to interact, support, and/or provide services to international clients, employees, and/or partners as well as foreign government authorities who do not speak French.

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on insurance (home, and auto).