Return Flow Coordinator

Chez Thales, nos collaborateurs créent des solutions qui permettent aux deux tiers des avions de décoller et d’atterrir en toute sécurité. Nous concevons des systèmes de divertissement en vol qui captivent 50 millions de voyageurs chaque année. Nous mettons aussi au point l’avionique dont sont dotés les plus grands avions commerciaux au monde. De plus, nos simulateurs permettent de former la prochaine génération des pilotes d’avions de chasse et de transport ainsi que des pilotes d’hélicoptères de recherche et de sauvetage. Enfin, grâce à leur étroite collaboration, les membres de notre équipe aérospatiale font toute la différence.

Du fond des océans aux confins de l’espace, les experts de Thales innovent et cherchent sans relâche à repousser les limites de la technologie. En rejoignant notre équipe de Montréal, vous participez au développement d’innovations qui propulsent l’aviation de demain vers un monde plus vert et plus sécuritaire. Vous évoluez avec une clientèle internationale à la fine pointe de la technologie au sein d’une équipe d’experts passionnés et stimulants qui développent des solutions avioniques critiques notamment pour les marchés des taxis urbains électriques. Faire partie de Thales, c’est adopter un environnement de travail hybride, convivial et dynamique offrant un bel équilibre travail/famille, et reposant sur des valeurs humaines chères à notre équipe. Vous accéderez également à un programme complet de formations ciblées, diversifiées et répondant à vos aspirations d’évolution de carrière dans le Groupe établi dans de nombreux pays.

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

The Avionics office in Marie-Curie, Montreal is Thales Group’s Centre of Competence for business and regional jet flight control systems is located at our Montreal – Marie Curie office. The team designs and integrates avionics suites, fly-by-wire flight control systems, SATCOM systems and other innovative concepts for the regional and business aircraft markets.

Return Flow Coordinator

Montreal, QC (Hybrid) Full time

Job Summary

Within the Supply Chain Department of Thales Canada Avionics, the incumbent ensures the management and monitoring of repair flows with customers and suppliers, while ensuring compliance with delivery performance objectives.

Essential Functions

• Register equipment to be repaired in the ERP in accordance with applicable requirements (quality, customer, operating procedures, etc.)
• Send products to suppliers (Competence Centers, Avionics Suppliers) according to the defined industrial organization
• Process customer orders and manage disputes
• Monitor repairs with suppliers via regular calls and emails, and optimize turnaround times (TAT)
• Develop and track repair quotes with the customer until receipt of the order
• Produce work-in-progress monitoring reports, analyze work-in-progress, and identify repairs at risk of delay
• Inform customers about work-in-progress and repair release dates
• Return repaired equipment to customers in accordance with contractual commitments, along with technical and regulatory documentation

Minimum Requirements

• DEC
• Bilingualism, French/English, spoken and written
• SAP is an asset
• Mastery of Word and Excel
• Rigour
• Autonomy, analytical skills, sense of priorities, and respect for deadlines
• Methodical and precise
• Good team spirit, excellent interpersonal skills, as well as oral and written communication skills
• Sense of responsibility

This position requires a good knowledge of English to interact, support and/or provide services to international clients, employees and/or partners as well as to foreign government authorities who do not speak French.

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on insurance (home, and auto).

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

About Thales

In a world that is increasingly fast moving, unpredictable – and full of opportunities, trust is essential for societies to flourish. Trust in our institutions. Trust in our systems. Trust in technology. Trust in each other.

And the people we all rely on to make the world go round, they rely on Thales. They come to us with big ambitions: to make life better, to keep us safer.

From the bottom of the oceans to the depths of space and cyberspace, we help our customers navigate uncertainty with confidence and new frontiers with optimism. Thinking smarter and acting faster - mastering ever greater complexity and every decisive moment along the way.

We collaborate to architect and deliver high technology solutions that are both imaginative and resilient, human-centered and sustainable. So that together we can harness the extraordinary power of technology to build a future we can all trust.