Principal Coordinator - Flight Operations Support - Administration

Work Location: Montreal, QC, Canada (on-site)
Starting Salary: $27.88/hour
Department: In-Flight Service
Category: Unionized Personnel (IAMAW - Clerical Employees)

Joining Air Canada's team means joining an iconic Canadian company. Are you passionate about reaching new heights, teamwork, and making an important contribution? Launch your career by joining our diverse and dynamic team at the forefront of passenger air transport.

Important things to know

• Flexibility is essential: This position is for someone able to adapt to schedule and priority changes. It is essential to be available and receptive when changes occur.
• Teamwork is important: This position requires strong interpersonal skills to interact and collaborate effectively with colleagues of different generations.
• The operational pace is high: This position requires a strong ability to prioritize, as well as the ability to remain focused and efficient on urgent projects within a dynamic environment.

Main functions

• Analyze, design, format, and produce high-quality documents, reports, and correspondence.
• Prepare and provide statistical reports and comparative analyses.
• Plan, coordinate, and execute presentation tours and product display activities, and make necessary travel arrangements.
• Recommend improved methods and procedures and support their implementation.
• Ensure on-the-job training, coaching, and support for service personnel.
• Ensure confidentiality and compliance with company policies, collective agreements, and relevant government regulations.
• Record and maintain operational records, qualifications, and reports.
• Liaise with internal and external stakeholders as needed.
• Organize and prioritize workload to meet operational deadlines while working with minimal supervision.
• Perform first-level troubleshooting of hardware and software issues, and coordinate hardware maintenance and problem resolution.
• Participate in the development of operational business plans, monitor reports, review variances, and calculate accruals.
• Review invoices and process employee salary adjustments and expense reports in accordance with established procedures.
• Ensure that flight crew meals and ground transportation allowances are provided as needed.
• Ensure the operation, monitoring, and control of mainframe printers and related equipment to guarantee availability, reliability, and print quality, particularly in the distribution of reports.

Qualifications

• High school diploma.
• At least three years of office work experience.
• Proficiency in Microsoft Office applications.
• Good interpersonal skills.
• Good oral and written communication skills.
• Proficiency in spelling, punctuation, and grammar.
• Accuracy and attention to detail.
• Aptitude for mathematics.
• Proven punctuality and reliability to support overall team success in a fast-paced environment.
• Candidates must be able to work shifts in a 24/7 active operating environment, including mornings, evenings, weekends, and statutory holidays.

Benefits

• Financial benefits: Pension plan, Employee share ownership plan, Profit-sharing plan.
• Wellness and healthcare: Healthcare, dental care, and life insurance plans for you and your family (as needed).
• Recognition: Brilliance, Air Canada's recognition program, allows you to highlight exceptional efforts.
• Travel privileges: A generous travel pass program for you and other eligible individuals once you have accumulated twenty-eight (28) weeks of service. The program notably offers space-available travel, discounts on hotel stays and car rentals, Air Canada Vacations discounts, and more.

Conditions of employment

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas, or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language requirements

Equal qualifications being equal, preference will be given to bilingual candidates.

Diversity and inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding workplace that showcases the unique contribution of our employees to our business success.

As an equal opportunity employer, we encourage diverse applications to build a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.